You'll
Take a leading role looking after Electroverse customers: from sign-up questions, card requests, app feedback and more, you’ll be the voice of our growing brand
Deliver high-quality care and support for EV drivers. Octopus is known for its amazing customer service in energy, and we provide that same quality for our EV customers
Dig in to the technical side of the product as you solve customer queries
Get to grips with social media management and brand tone of voice as you help represent Electroverse on social platforms
As a core part of the team, you’ll stay up to date with the latest Electroverse features and new releases and be able to talk about these with customers
Work with the wider team to deeply understand the customer ecosystem and suggest ways in which we can improve as we grow
About you
You’re someone who gets real energy from talking to customers and helping figure out solutions. You’ll:
Have fantastic written communication skills, able to vary your tone and intended outcome based on whom you’re speaking to
Take an organised approach to keeping an eye on day-to-day communications and operations, whilst being willing to turn your attention to new tasks: Octopus Electroverse is growing fast and we need someone who’s willing to jump on new problems and opportunities as part of the wider team
Not be afraid to get a bit technical - for example you might be pulling data from our admin portal and reporting it to the wider team
Prior knowledge of EVs & EV tech isn’t required (we’re pushing new boundaries after all!), but an interest in and desire to know more about the industry is important
