Developer Support Engineer (EMEA)

At JFrog, we’re reinventing DevOps to help the world’s most significant companies innovate, and we are looking for like-minded people to join us. This is a special place with a unique combination of brilliance, spirit and just all-around great people. As software plays a central role in everyone’s lives, you’ll be part of a critical mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production, a concept we call “liquid software, and it would be fantastic to have brilliant minds join our journey.

We are looking for top-notch Developer Support Engineers to be the technical focal point for JFrog customers.

As a Developer Support Engineer in JFrog, you will:

• Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
• Develop scripts in Bash, Python, and Groovy for debugging and automating
• Set up JFrog applications and 3rd party products in various development environments
• Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproduce customer scenarios and fill relevant bugs/features
• Maintaining and improving a knowledge base of known issues and solutions
• Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
• Ability to work flexible hours and weekends as needed

To be a Developer Support Engineer in JFrog, you need the following:

• 3+ years of relevant experience in technical support
• Understanding of Java or other compiled language
• Experience in customer-facing roles 
• Experience in Linux
• Able to manage complex, escalated cases involving multiple architectures across multiple platforms
• Strong technical software-related debugging skills 
• Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat
• Experience in the DevOps industry
• Experience in AWS OR azure or GCP is required.

Note: This role is for the EMEA time zone (2:30pm to 11:30pm IST). We follow a hybrid work model (mandatory 3 days per week in office). Our office is located in Bangalore (Bellandur).