Developer Support Engineer, Cloud Services

The opportunity
As a Senior Developer Support Engineer, you will work with some of the biggest names in the Architecture, Engineering, Construction, and Operations (AECO) sector, helping our customers succeed by providing expert support for our Industry-Leading Product Suite. You'll focus on assisting customers using Asset Transformer to import, prep, and optimize their large CAD, mesh, and point cloud models for real-time visualizations in Unity, and associated Asset Management and Licensing services.

In this role, you'll be devoting your expertise with Cloud related infrastructure as well as object-oriented programming, specifically leveraging languages like C# and Python to develop and debug solutions, to approach technically demanding challenges. You will be working at scale with cloud-hosted workloads, leveraging your knowledge in GCP, AWS, and Azure.

Your advanced debugging skills and experience in troubleshooting SDK integration, tooling and configuratrion will be crucial in this role. You'll be tasked with both resolving complex issues directly and leading technical dialogues to drive quick and efficient resolutions. Whether providing comprehensive consultations and tests for customers or responding to their live issues as part of an incident group, you’ll be the difference between success and failure for some of the biggest AECO projects. You'll provide comprehensive consultations and testing for customers, and respond to critical live issues as part of an incident response team, significantly impacting the success of AECO projects.

What you'll be doing

• Receiving, troubleshooting, responding to and resolving escalated technically complex issues for our customers and internal teams
• Frequently communicating with authority and clarity to both our users and internal stakeholders
• Proactively identify and implement improvements to our teams, processes, and products, and effectively communicate and drive these changes.
• Mentoring and training other members of the DSE team to ensure we are constantly evolving as a team
• Responding to live customer issues and incidents, working as part of an incident team, solving critical problems

What we're looking for

• Proficiency with 3D or CAD modeling software (e.g., Blender, 3DS Max, Maya).
• Experience working in the Architecture, Engineering, Construction, and Operations (AECO) sector.
• Demonstrable experience with an object-oriented programming language
• Experience either integrating third-party SDKs into existing projects, or a history of supporting customers to integrate an SDK into their own projects
• Working familiarity with the Unity engine

You might also have

• Experience working in the gaming industry with a focus on 3D asset pipelines, and expertise in game engines, particularly the Unity editor.
• Working knowledge of modern cloud-focused technologies and orchestration solutions (Kubernetes, GCP, Azure) & demonstrating adaptability and eagerness to learn and work with new technologies and products regularly.

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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