1. Role Summary
The Dev/Ops Business Analyst acts as the client-facing bridge between business stakeholders and
the Dev/Ops engineering team. This role is pivotal in gathering and documenting business
requirements, mapping workflows, identifying integration or automation opportunities, and
translating needs into clear, actionable specifications for the Dev/Ops Engineer. The analyst
ensures that proposed solutions align with client goals, are technically feasible, and operationally
robust.
2. Core Responsibilities
Client Discovery & Requirements Gathering
• Lead structured discovery sessions with clients and internal stakeholders.
• Document business processes, pain points, data flows, and desired outcomes.
• Identify opportunities where integrations, automation, or custom development will deliver
value.
Solution Scoping & Design
• Translate business requirements into functional specifications, user stories, wireframes,
and acceptance criteria.
• Map system interactions, including API usage, data movement, and workflow triggers.
• Validate requirements with the Dev/Ops Engineer to ensure technical feasibility.
Project Coordination & Client Communication
• Define project scope, success criteria, timelines, and dependencies.
• Serve as the primary point of contact for status updates and requirement clarifications.
• Ensure clients understand trade-offs, risks, and set realistic expectations.
Process & Workflow Optimization
• Analyze existing business processes and recommend improvements.
• Identify automation opportunities, such as ETL, API-based workflows, and SQL-driven
tasks.
• Support the creation of standardized process models and documentation.Testing & Validation
• Write test cases and acceptance criteria for proposed solutions.
• Coordinate User Acceptance Testing (UAT) with clients.
• Validate that the final solutions meet business requirements before deployment.
Documentation & Knowledge Transfer
• Produce detailed documentation, diagrams, decision logs, and training materials.
• Facilitate handovers to operations, support, and engineering teams to ensure smooth
transitions.
3. Required Skills & Experience
Business Analysis
• Strong ability to document workflows, requirements, and process maps.
• Experience writing functional requirements, user stories, EPICs, and acceptance criteria.
• Familiarity with business modeling frameworks, such as BPMN, swim lanes, and as-is/to-be
process mapping.
Technical Foundations (Non-Engineer Level)
• Working knowledge of APIs, data integration concepts, and SQL structures.
• Ability to interpret system architecture diagrams and data flows.
• Comfortable collaborating with engineers to assess feasibility and scope.
Client-Facing Communication
• Ability to lead discovery workshops and explain technical concepts in simple terms.
• Strong interviewing skills, documentation expertise, and skill in setting expectations.
• Experience presenting solutions and gathering client feedback.
Project & Change Management
• Ability to coordinate tasks, timelines, and manage stakeholder expectations.
• Experience facilitating UAT and managing iterative requirement changes.
4. Preferred Experience
• Background in software development, DevOps, or data integration environments.
• Familiarity with Azure ecosystems, including Data Factory, Pipelines, and SQL.
• Experience with requirements management tools such as Azure DevOps, Jira, or equivalent
platforms.
• Experience working in consulting or Managed Service Provider (MSP) environments.5. How This Role Pairs with the Dev/Ops Engineer
Business Analyst
Dev/Ops Engineer
Defines the “what and why” of the solution
Handles the how and builds the solution
The Business Analyst ensures clarity, reduces rework, improves client value delivery, and enhances
throughput for the engineering role, resulting in optimized project outcomes and client satisfaction.
Why GXA?GXA is a fast growing, exciting Managed Service Provider and IT Company serving clients in the DFW Metroplex. We have a high client retention and exceptional satisfaction rate because we provide a very unique approach to IT service delivery. Our reputation of being a trusted business technology partner is one we’ve worked hard to maintain and keeping our clients at the forefront of their industries is something we take very seriously. You will be proud to represent us and be part of such a unique team.We are always looking to hire the most talented team members and work even harder to keep them. We offer a competitive compensation package, benefits and an awesome company culture. If you are a top performer looking to join a team where you will be challenged to grow, thrive and positively contribute, send us your resume.Our MissionWe really have just one mission at GXA and that is to serve. Using our technology industry knowledge and capabilities, we help our clients build a stronger business and we get on opporunity to build stronger communities. We make sure that their businesses perform at the highest level possible.Using the profits from the success of working with our clients, we serve by giving back to help build a better world. We are driven by a higher purpose. Philanthropy is at the heart of our business and the passion to make the world a better place. Our company is involved in several humanitarian missions and outreaches.We achieve this by working as a team, have a lot of fun doing it and growing.
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Business Analyst Q&A's