Desktop Technician

Personal Attributes: 

Good interpersonal skills, verbal and written communication skills, resourcefulness, and an ability to prioritize multiple tasks. Personal initiative is important, as is the ability to work with other team members. Ability to work in a fast paced environment.

Required Skills: 

This job requires an understanding of network, hardware, and software support. Additionally, field support technicians need a high level of professionalism when working with user’s over the phone and in person to create and maintain positive working relationships. They also need excellent troubleshooting skills and an ability to learn quickly and adapt to new technologies. 

Job responsibilities: 

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. 

• Respond to queries either in person or over the phone. 

• Write training manuals. 

• Train computer users. 

• Maintain daily performance of computer systems. 

• Respond to email messages for customers seeking help. 

• Ask questions to determine nature of problem. 

• Walk customer through problem-solving process. 

• Install, modify, and repair computer hardware and software. 

• Clean up computers. 

• Run diagnostic programs to resolve problems. 

• Resolve technical problems with computers connecting to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. 

• Install computer peripherals for users. 

• Follow up with customers to ensure issue has been resolved. 

• Gain feedback from customers about computer usage. 

• Run reports to determine malfunctions that continue to occur. 

All your information will be kept confidential according to EEO guidelines.