Desktop Support Technician

Position: Desktop Support Technician – E-QIP Certification Mandatory
Locations: Louisville, KY (Onsite from Day 1)
Duration: Long Term Contract

Job Description:

We are seeking a skilled Networking Desktop Support Technician with 6–8 years of experience to provide end-user desktop and network support in a secure federal environment. Candidates must have successfully completed or be eligible for the E-QIP background investigation certification, as this role involves supporting sensitive government or regulated infrastructure.

Key Responsibilities

• Provide desktop and network support, resolving hardware, software, and connectivity issues.
• Monitor and troubleshoot network operations in coordination with Network Operations teams.
• Support incident management and escalation following Technology Command Center practices.
• Maintain documentation of issues, resolutions, and procedures aligned with compliance standards.
• Collaborate with cross-functional teams to maintain system availability and security.
• Participate in on-call support rotations when required.

Required Skills and Qualifications

• Minimum 6 years of hands-on Networking Desktop Support experience in Windows and network environments.
• Ability to troubleshoot TCP/IP, DNS, DHCP, LAN/WAN network issues.
• Strong knowledge of Active Directory, Remote Desktop tools, and network connectivity protocols.
• E-QIP background investigation clearance or eligibility to successfully complete it.
• Familiarity with Technology Command Center operational procedures is preferred.
• Understanding of federal IT security policies and compliance requirements.

Preferred Skills

• Experience supporting government or regulated industries.
• Certifications such as CompTIA A+, Network+, or Security+.
• Experience with ticketing and service management tools (e.g., ServiceNow).
• Knowledge of Technology Command Center environments and processes.

All your information will be kept confidential according to EEO guidelines.