Desktop Support Specialist

Mission + People + Culture:  With a corporate Mission to stop disease through technology, InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies.  Our People come from all backgrounds and walks of life ranging from world class experts in epidemiology, informatics, and disease surveillance to engineers and product teams building high performance, modern solutions.  Mission + People are unified around a virtual first Culture centered around teamwork, relentless focus on client outcomes, and individual accountability. Why work at InductiveHealth? 1. Motivation: We value initiative-takers and self-starters who want to contribute to the success of our Team and client outcomes. 2. Curiosity: Seeking to understand and comprehend is critical - we expect and encourage questions to master job duties and grow professionally. 3. Organization: We are a Team. This means we hold each other accountable and have high expectations for performance and outcomes. 4. Feedback: "Open and honest" is part of our corporate values that builds a culture of professional growth to support client success. 5. Impact: Your individual contributions will stop the spread of disease and improve individual, community, and population health outcomes. We are seeking a proactive and technically skilled Desktop Support Specialist to join our growing Platform Engineering team. This is a full-time, remote position based in the U.S. (priority for candidates in the Denver, CO metro area), offering competitive compensation, benefits (medical, dental, vision, 401(k), etc.), and a flexible work environment. Candidates must be eligible to work in the U.S. without sponsorship.  This role is responsible for providing hands-on technical support for internal hardware, software, and network-related issues. You will be the first line of defense for IT support, ensuring smooth operations for a distributed team, maintaining corporate systems, and contributing to a secure, modern workplace infrastructure. The ideal candidate is a strong communicator, problem-solver, and collaborative team partner with a customer-first attitude.  What you'll be doing:

Provide responsive technical support to internal users, ensuring prompt resolution of hardware, software, and networking issues. 

Configure, deploy, and manage corporate desktops, laptops, and mobile devices for new and existing employees. 

Administer and maintain core IT systems including Active Directory, DNS, and enterprise collaboration tools (e.g., Microsoft 365, Teams, etc.). 

Manage device lifecycle tasks such as imaging, patching, updates, asset tracking, and security compliance. 

Support remote employees with VPN, hardware, and connectivity troubleshooting. 

Collaborate with the Platform Engineering team to maintain and optimize endpoint security tools and IT processes. 

Document technical procedures, maintain knowledge bases, and contribute to process improvements. 

Assist in onboarding and offboarding activities including user account provisioning and equipment setup/returns. 

Participate in scheduled on-call rotation to support critical IT incidents or escalations. 

Assist in annual security and compliance initiatives, including audits and user training. 

What we're looking for:

2+ years of professional experience in IT support, desktop support, or help desk role. 

Strong knowledge of Microsoft Windows 10/11 OS and Office 365 applications. 

Experience with Active Directory user and group administration. 

Hands-on experience with desktop/laptop imaging and deployment tools. 

Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN). 

Strong problem-solving and troubleshooting skills. 

Excellent verbal and written communication and customer-service skills. 

Ability to work independently in a remote environment and prioritize tasks effectively. 

Strong customer service orientation and ability to build positive relationships at all levels. 

Self-starter with a commitment to quality and continuous improvement. 

Ability to communicate complex technical issues in a simple and clear manner. 

Willingness to learn and grow in a dynamic and evolving technical environment. 

Highly organized with strong attention to detail. 

What will make you stand out?

Experience with cloud-based environments (e.g., Microsoft Azure, Intune, AWS). 

PowerShell or other scripting experience for systems automation. 

Experience with mobile device management (MDM) systems such as Microsoft Intune or Jamf. 

Exposure to ITSM ticketing systems (e.g., Jira Service Management, ServiceNow, Freshservice). 

CompTIA, Microsoft, or similar certifications (e.g., A+, Network+, MTA, MCP, AZ-900). 

Experience supporting security tools (e.g., endpoint detection, SSO/MFA, conditional access policies).