At Centorrino Technologies (CT), we’re more than just tech-we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer to join our team in Melbourne.
The Embedded Desktop Support Officer is responsible for delivering high-quality ICT support while acting as the primary onsite technical contact for the client. This role supports day-to-day end-user technology needs, audio-visual (AV) systems, meeting room technologies, camera infrastructure, and online streaming of events and meetings.
The role ensures a positive, customer-focused support experience and maintains a strong on-site presence to assist staff, resolve technical issues, and uphold ICT service standards.
Requirements
What You'll Do:
- Provide timely and effective onsite ICT support for desktops, laptops, mobile devices, printers, and peripherals.
- Troubleshoot hardware, software, and network issues, escalating to higher-level support when required.
- Install, configure, and maintain operating systems and applications.
- Support user access management (password resets, MFA assistance, account setup).
- Maintain and update asset records, loan devices, and deployment documentation.
- Provide hands-on support for meeting rooms, conferencing systems, and interactive displays.
- Set up and troubleshoot AV equipment for meetings, workshops, and events. (Cisco)
- Assist users with MS Teams, Zoom, or other meeting platforms.
- Coordinate with vendors or specialist teams for complex AV faults or installations.
- Monitor, maintain, and troubleshoot camera equipment used for meetings, events, and presentations.
- Support live-streamed meetings including setup, configuration, testing, and live incident handling.
- Ensure recording, quality checks, and safe storage of media where required.
- Provide an exceptional, customer-focused experience for all users and visitors.
- Maintain strong relationships with client stakeholders and communicate clearly, both verbally and in writing.
- Keep users informed of ticket progress, outages, and system changes.
- Maintain accurate documentation, ticket notes, and resolution steps in the service desk system.
- Follow ICT processes including change management, knowledge articles, and asset tracking.
- Proactively identify recurring issues and recommend improvements.
- Support onboarding/offboarding activities, including hardware preparation and account setup.
What You'll Bring:
- Experience in a Level 1–2 ICT support role.
- Strong knowledge of Windows OS, Microsoft 365, Teams, and common desktop applications.
- Understanding of basic networking: TCP/IP, Wi-Fi troubleshooting, VPN, DHCP/DNS concepts.
- Experience supporting AV systems (e.g., Logitech, Crestron, Poly, Teams Rooms).
- Experience with camera/infrastructure systems and live-streaming platforms is highly desirable.
- Customer Service & Soft Skills
- Strong communication and interpersonal skills.
- Ability to work independently while representing the broader ICT team professionally.
- Strong time management and ability to prioritise tasks in a busy onsite environment.
- Problem-solving mindset with a calm and proactive approach.
Benefits
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- Access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
