Desktop Support Engineer - Madison WI / Fort Myers, FL - Hybrid

Arthur Grand Technologies is currently seeking a highly motivated and skilled Desktop Support Engineer – Long Term Contract – Madison, WI / Fort Myers, FL – Hybrid for one of our clients.

Position: Desktop Engineer

Location: Madison, WI / Fort Myers, FL - Hybrid

Long Term Contract

Capabilities & Requirements

Capability Area

Requirements (Quantified Where Possible)

Experience

5–8 years supporting Windows 10/11; prior experience in 2–3 enterprise migration projects involving 200–700 devices.

Device Imaging

Proficiency with Intune, Autopilot, MDT, or SCCM; ability to image 20–40 devices/day during peak migration.

Intune & Endpoint Security

Ability to configure compliance policies, BitLocker, app deployments; experience with Windows Autopatch.

Domain/M365 Transition

Able to wipe/reimage, domain join, perform Entra hybrid join, reconnect OneDrive, restore profiles.

Application Installation

Knowledge of packaging and installing 20–50 standard enterprise apps + specialized apps (e.g., SolidWorks).

White‑Glove Support

Support 300–700 users across two waves; knowledgeable with MFA, Teams, Outlook profile repairs.

Troubleshooting

Proficient in resolving AD login, OneDrive sync, Outlook connectivity, printer setup issues.

Communication

Ability to work directly with business teams during deployment & hypercare.

Documentation

Update device checklists, troubleshooting logs, and support documentation.

 Primary Responsibilities

• Perform discovery and validate device inventories.
• Execute device wipe, re-image, join to new domain/Intune.
• Install corporate apps + specialized engineering applications.
• Assist users with authentication, MFA setup, Teams differences, OneDrive sync.
• Provide desk‑side support during pilot, migration,
• Capture and escalate issues to PIP PMO/Tower Leads.
• .

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

About Arthur Grand Technologies:

Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.

At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Best regards,

Richard Tucker

Arthur Grand Technologies Inc

www.arthurgrand.com

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

All your information will be kept confidential according to EEO guidelines.