Desktop Support Engineer

About Chronus:

We are a mission-driven SaaS business that helps forward-thinking organizations prepare for the future, delivering industry-leading mentoring and community software that unleashes employee potential. And we do the same for our people.

Our Mission:

We help organizations create connected workplaces where people thrive. Organizations only reach their potential when their people do. That’s why we bring purpose-driven mentoring and communities to employees at scale. We know technology can help better activate them and our passion is unwavering. Every day, we work toward our vision of establishing a more innovative and empathetic world where human interactions drive development, belonging and connection.

Our Product:

Our award-winning software serves the who’s who of industry leaders worldwide today, including three out of the big five tech giants. With the HR tech space embracing the possibilities of AI and connection being more important than ever, we are in a strong position to empower the world’s top employers to shape the future-ready workforce. You’d be joining Chronus in our next chapter of innovation and help us realize what’s possible.

What you'll be doing as a 'Desktop Support Engineer':

• Provide technical support to users via in-person, email, chat, and phone channels.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, peripherals, and network connectivity.
• Install, configure, and maintain operating systems (macOS/Linux/Windows) and standard applications.
• Manage user accounts, permissions, and access through Active Directory, M365, and other identity platforms.
• Perform hardware upgrades, replacements, imaging, and deployment of new equipment.
• Maintain IT asset inventory and ensure timely updates and patch management.
• Document issues, solutions, and processes using the JIRA ticketing system.
• Collaborate with IT teams to support infrastructure, network, and security initiatives.
• Provide onboarding/offboarding technical setup and support for new hires and exiting employees.
• Ensure compliance with company IT policies and security standards.

What we look for in you:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 2+ years of experience in desktop or technical support roles.
• Proficiency with macOS/Linux/Windows
• Strong understanding of networking fundamentals (TCP/IP, DNS, VPN, Wi-Fi, Firewall).
• Experience with Office 365, Active Directory, and ticketing tools (Azure, Intune , JIRA, Nessus etc.)
• Strong problem-solving mindset.
• Strong communication skills and troubleshooting skills.
• Experience with any Data Leak Prevention (DLP) tools.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Team-oriented attitude with a willingness to assist and learn.
• Patience and empathy when working with non-technical users.
• Work from the office completely and hybridly based on a rotating schedule.
• Flexible to work and support US users in their timezone on a rotating basis.

Why join us?

A Great Team

At Chronus, you will work with a smart, friendly team. They will help you grow by challenging you and guiding you.

Continuous Learning & Solving Challenging Problems

We are an organization of beloved learners. We allow ourselves to think big, while excelling at action. We are passionate, work hard and keep our customers at the center.

Grow with us

We are rapidly innovating to propel us forward and looking for team members that are comfortable and eager to grow themselves. We learn, adapt, try new things and support each other along the way. 

Own Your Work

At Chronus, we talk about everyone being a mini-CEO. We want individuals to own their work and expect you to be passionate about it.

Compensation & Perks

Along with an industry-standard package, we offer many perks like health insurance for you and your family, internet reimbursement, a stocked pantry, team outings and team lunches, subscription to one of the top learning platforms, flexible leave policy, and many other things.

Chronus is committed to building a diverse and inclusive workplace and is an equal-opportunity employer.