Desktop Support Analyst - Bilingual in French

Client is looking for talented and creative Support Analyst who will be working with one of the leading FinTech company in the US.
The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment.
The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.
Candidates should speak and write both English and French.
The Support Analyst will provide support to End Users on a variety of computing issues.

Diagnose, resolve, and follow-up on issues relating to various user computing issues
Provide technical support by phone, remote access, deskside, or site visits as required
New hire device setup/Imaging
Experience utilizing ticketing systems· Ensure tickets are accurately documented and resolved in accordance
Device inventory management· Position may require working extended hours or occasional night/weekend as required
Excellent communication skills both verbal and written
Ability to multi-task in a fast-paced environment
Office 365 Productivity Tools
VPN troubleshooting/connectivity
Mobile Device Support
Follow client Compliance standards

Abhishek Kumar

469 409 4080