Desktop Support Analyst (1st/2nd line) - Contract

This is a contract position based in Mannheim, Germany.

The duration of the statement of work is 3 months, with a possibility of extension, depending on the project needs and performance.

It is a hybrid working environment, but the successful candidate will be happy to be onsite for 2/3 days per week.

We are seeking a Desktop Support Analyst to join a dynamic, collaborative environment, supporting a high-profile client in Mannheim. This role is offered as a 3-month hybrid contract with fixed working hours – an excellent opportunity to gain hands-on experience and make a meaningful impact within a dedicated support team. 

Key Responsibilities:

User Support:

• Provide responsive support via phone, email, and ticketing system – in line with SLAs

• Troubleshoot hardware, software, network, and account issues

• Escalate complex problems to the system administrator with clear documentation

• Guide users on best practices and system usage

• Independently handle onboarding/offboarding, including account setup and hardware provisioning

• Deliver IT induction training to new employees

System Administration:

• Manage user accounts, password resets, and access control

• Configure and troubleshoot laptops, mobile devices, and standard software

Documentation & Asset Management:

• Maintain accurate records of support tickets and IT inventory.

Required Skills:

• Relevant experience in IT support/helpdesk role 1st/2nd line

• Solid networking knowledge (IP, DNS, DHCP, VPN)

• Strong experience with Windows Server, Active Directory, and Group Policies

• Skilled in troubleshooting Windows 10/11 and macOS environments

• Hands-on experience with Microsoft 365 and Hyper-V

• Analytical mindset with strong problem-solving skills

Desirable:

• Knowledge of Azure and Azure Virtual Desktop

At Telefonica Tech, we believe, inclusion is the bridge for everyone to be their authentic self.  We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation.  Be you with us and feel you belong. 

We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.