Role: Desktop Lead/Manager
Location: Pittsburgh PA – Onsite
Position Type: Contact
Team Leadership & Coordination
• Lead and coordinate service delivery teams (internal and external).
• Provide guidance, coaching, and support to team members.
• Foster a culture of continuous improvement and accountability.
• Reporting & Documentation
• Produce regular reports on service performance, incidents, and trends.
• Maintain accurate documentation of processes, procedures, and configurations.
• Support audits and compliance activities.
• Continuous Improvement
• Identify opportunities to improve service quality and efficiency.
• Implement best practices and frameworks (e.g., ITIL, COBIT).
• Drive automation and innovation in service delivery.
• Risk & Compliance Management
• Ensure IT services comply with regulatory and security requirements.
• Manage risks related to service delivery and business continuity.
• Support disaster recovery and incident response planning.
Continuous Improvement
• Identify opportunities to improve service quality and efficiency.
• Implement best practices and frameworks (e.g., ITIL, COBIT).
• Drive automation and innovation in service delivery.
• Risk & Compliance Management
• Ensure IT services comply with regulatory and security requirements.
• Manage risks related to service delivery and business continuity.
• Support disaster recovery and incident response planning.
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
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