Desktop Engineer

Position: Onsite Desktop Engineer

Location: Madison, WI Or Fort Mayers, FL – Hybrid (3 Days onsite weekly)

Long Term Contract

ONSITE DESKTOP ENGINEERS (5–8 YEARS EXPERIENCE)

Primary alignment with: EUC Desktops & Notebooks, Intune, Device Redeployment, White‑Glove Support, and Hypercare.

Hands‑on engineers who will execute device imaging, domain transition, profile migration, app installation, and support users during cutover and hyper‑care.

Capabilities & Requirements

Capability Area

Requirements (Quantified Where Possible)

Experience

5–8 years supporting Windows 10/11; prior experience in 2–3 enterprise migration projects involving 200–700 devices.

Device Imaging

Proficiency with Intune, Autopilot, MDT, or SCCM; ability to image 20–40 devices/day during peak migration.

Intune & Endpoint Security

Ability to configure compliance policies, BitLocker, app deployments; experience with Windows Autopatch.

Domain/M365 Transition

Able to wipe/reimage, domain join, perform Entra hybrid join, reconnect OneDrive, restore profiles.

Application Installation

Knowledge of packaging and installing 20–50 standard enterprise apps + specialized apps (e.g., SolidWorks).

White‑Glove Support

Support 300–700 users across two waves; knowledgeable with MFA, Teams, Outlook profile repairs.

Troubleshooting

Proficient in resolving AD login, OneDrive sync, Outlook connectivity, printer setup issues.

Communication

Ability to work directly with business teams during deployment & hypercare.

Documentation

Update device checklists, troubleshooting logs, and support documentation.

Thanks,

Afrah Faiza

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

All your information will be kept confidential according to EEO guidelines.