Desktop Analyst

Owns creation, execution, and maintenance of technical documentation for Smith+Nephew's New Product Development and other projects. This role collaborates with various functions to understand, develop, and maintain all aspects of technical documentation across projects.
• Develop (research/write/illustrate) content, including understanding and communicating detailed technical concepts
• Work closely with R&D Engineering, Regulatory, Quality, and Marketing to create any new project-related technical documentation and to make ongoing updates that are a result of user feedback, review of risk management file, and to support regulatory and quality compliance.

Responsibilities:
• Produces technical documentation including user manuals, package inserts, and other technical guides.
• Analyzes and updates existing and new documents to maintain continuity with regulations and project needs.
• Designs labels based on input from cross-functional team.
• Confers with project managers, engineers, and regulatory experts to establish technical specification, determine text and illustrations to be developed for publication, and ensure accuracy of product documentation.
• Determines technical documentation priorities based on timelines and resource capacity.
• Anticipates potential project problems and creates solutions or contingency plans.
• Manages workload across multiple projects.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years technical writing experience
• 2+ years in regulated industry preferred

o High-tech, medical device labeling and documentation development experience preferred

• Proficiency in Microsoft Office required and Adobe Creative Suite (InDesign, Acrobat Pro and Illustrator) preferred
• Experience with desktop operating systems (Windows, macOS, Linux)
• Knowledge of networking protocols and troubleshooting
• Familiarity with IT security best practices

Other Qualifications, Skills & Certifications:

• Strong analytical and problem-solving skills
• Experience with remote desktop support tools
• Certification in ITIL or similar IT service management frameworks preferred
• Self-starter
• Detail oriented
• Excellent written and spoken communication
• Able to work cross-functionally with project team members
• Able to multi-task across many concurrent projects
• Willingness to work outside of typical job duties to support the team

All your information will be kept confidential according to EEO guidelines.