Deskside Team Lead

Long View. A career that helps you get more out of life.   A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work! Are you a strong leader ready to guide a team, inspire excellence, and drive results? Are you passionate about end user experience and want to put your exceptional customer service skills to use? We are looking for a client-focused and dynamic Deskside Team Lead for our Calgary branch to work at a client site! You will lead and mentor a team to deliver support to end users’ queries related to their software, hardware, and computing platforms in a professional and courteous manner. A Day in the Life:

Keep your team informed on company updates, wins, and strategic direction

Act as the communication bridge between management, sales, clients, and your team

Promote open, positive communication and address team challenges proactively

Ensure smooth onboarding for new team members and clarify expectations

Communicate with clients regarding team availability, feedback, and concerns

Mentor and coach team members through career planning, training, and growth opportunities

Provide guidance on technical issues and day-to-day challenges, fostering problem-solving skills

Lead by example in promoting company culture and organizing team-building activities

Oversee administrative tasks such as timesheets, billing accuracy, and vacation approvals

Recognize achievements, deliver constructive feedback, and support performance reviews

What You Bring:

4+ years of related experience

Lead and mentor a deskside support team, fostering collaboration and growth

Act as the primary escalation point for technical and service issues

Ensure adherence to ITSM and incident management best practices (ticket management, reporting, SLAs)

Communicate effectively with clients and internal stakeholders on service updates and expectations

Oversee onboarding, training, and career development for team members

Monitor team performance, provide feedback, and recognize achievements

Drive process improvements and ensure compliance with service quality standards

Manage administrative tasks including timesheets, billing accuracy, and resource scheduling

Promote a positive team culture and organize engagement activities

Experience with the following:

o   Supporting a Microsoft environment in a deskside support role

o   Microsoft 365

o   Windows/Linux/Mac OS environments

o   Remote support

o   PC / printer hardware/VPN/Citrix

o   Active Directory

o   Supporting mobile devices

Why Work at Long View?

Great people and culture 

Recognition programs

Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

Interesting work – Be part of exciting projects while accessing all the latest technologies