Deployment Specialist

At InteliChart, we're on a trajectory of rapid growth, and we're poised to take our company to the next level in the coming years. Additionally, many of the original team members that helped to build our flagship Patient Portal, still work for InteliChart today.

We are currently seeking a Deployment Specialist to help us work towards the mission of delivering healthier outcomes to all. 

Job Summary

The Deployment Specialist at InteliChart is responsible for delivering high-quality training, onboarding, and go-live support for clients implementing the InteliChart Patient Portal Suite. This role plays a critical part in ensuring healthcare organizations successfully adopt and utilize the platform by providing expert guidance, troubleshooting
issues, and supporting clients throughout the deployment lifecycle. The Deployment Specialist partners closely with cross-functional teams, builds strong client relationships, and contributes to continuous improvement efforts to enhance training and deployment methodologies.

All applicants must currently reside in one of the following states:

AL, AR, CO, FL, GA, IL, MI, NC, OH, PA, SC, TN, TX, VA

We do not offer sponsorship.

Essential Duties and Responsibilities

Training and Deployment

• Deliver comprehensive training on all aspects of the InteliChart® Patient Portal Suite, ensuring clients understand functionality, benefits, and best practices.
• Provide hands-on deployment and go-live support, both remotely and onsite as needed, to ensure smooth adoption.
• Customize training sessions and materials to meet the unique workflows and needs of each client.
• Verify system configuration and functionality prior to client handoff to ensure readiness and operational success.
• Offer post–go-live support, including follow-up training and troubleshooting, to reinforce adoption and confidence.

Client Support and Relationship Management

• Build strong relationships with newly implemented practices by proactively monitoring satisfaction and addressing concerns.
• Troubleshoot client issues and participate in escalation processes to resolve complex problems.
• Facilitate client feedback sessions and use insights to improve deployment and training processes.
• Maintain regular communication with clients to ensure ongoing engagement and long-term success.

Documentation and Communication

• Document issues, resolutions, and lessons learned during training and go-live periods.
• Provide accurate project updates, risks, and recommendations to the Project Manager or Project Coordinator.
• Translate technical concepts into clear, actionable information for non-technical stakeholders.

Collaboration and Team Support

• Collaborate with Sales, Product, Development, Account Management, Customer Support, and other internal teams to ensure alignment on deployment goals and timelines.
• Serve as a bridge between technical and non-technical teams to support seamless implementations.
• Mentor and support junior team members through knowledge sharing and best practices.

Process Improvement and Quality

• Identify inefficiencies in deployment and training workflows and recommend improvements.
• Contribute to the development and refinement of training documentation, guides, and materials.
• Support quality assurance efforts by validating system functionality and monitoring post-deployment performance.
• Stay current on healthcare IT, patient engagement technologies, and training best practices to enhance delivery.

What You Need for This Position

• Strong written and verbal communication skills with the ability to explain technical concepts clearly.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Customer-focused mindset with a passion for training and client success.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and collaboratively in a remote environment.
• Willingness to travel minimally for onsite client training when required.
• Dedicated remote workspace to maintain confidentiality and productivity.

What Will Put You Ahead

• Experience delivering software training, onboarding, or go-live support.
• Prior experience in healthcare, medical practice environments, or healthcare technology.
• Familiarity with Patient Portals, EMRs, or healthcare IT systems.
• Understanding of healthcare workflows and patient engagement best practices.
• Experience creating or maintaining training materials, guides, or documentation.

Working Conditions and Physical Requirements

• Ability to remain in a stationary position for extended periods.
• Ability to operate a computer and standard office equipment.
• Frequent communication with employees and clients; must be able to exchange information clearly and effectively.
• Ability to lift and carry up to 25 pounds.
• Must have a dedicated office space to maintain confidentiality in a full-time remote work environment.
• Occasional travel may be required for onsite client training and go-live support.

InteliChart believes that the unique contributions of all team members create our success.  To ensure that our products, offerings, and culture continue to incorporate everyone's perspective and experience, we will not discriminate based on race, religion, national origin, gender identity, or expression, sexual orientation, age, or marital, veteran, or disability status. 

InteliChart also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.  If you need to inquire about an accommodation, please don't hesitate to list it with your resume.