Deployment Integration & Readiness Consultant (REMOTE)

Deployment Integration and Readiness Consultant

A large U.S. health agency is modernizing its contact centers to improve 24/7 virtual access to high-quality care. Advisory and implementation services are being provided to support this effort and facilitate large-scale adoption.

Role Overview

This role assists with documenting future-state structures, governance elements, reporting lines, and decision‑making processes.

The analyst will also help with core organization design activities, including gathering inputs, refining role definitions, and helping clarify responsibilities and ownership across the new organizational structure.

Key Responsibilities

• Support the documentation of current-, transitional, and future‑state Technology strategies, maintaining up‑to‑date project plans, roles-and-responsibilities matrices, and governance materials, and escalating gaps or issues that require leadership review.
• Track and synthesize insights from Technology Strategy activities—including developing high level executive and detailed tactical project plans.
• Responsible for preparing clear summaries, status updates, and materials for VA executive client leadership and project teams.
• Synthesize technology strategy and deployment decisions, open questions, and areas of misalignment and escalate unresolved concerns to project leads for guidance.
• Ensure alignment between technology deployment strategy efforts and related technology/workforce initiatives by tracking dependencies, documenting integration requirements, and flagging risks or inconsistencies to the appropriate workstream leads.
• Track progress against key milestones, maintain logs of deliverables and performance indicators, and escalate delays, blockers, or emerging risks to project leadership.
• Coordinate and document cross‑workstream interactions to ensure technology strategy activities remain synchronized with broader contact center modernization efforts, flagging issues that could impact the cohesive future‑state structure.
• Storyboard and develop PPT decks, excel files, and word documents to guide technology strategy development and to clearly communicate ideas for clients and Deloitte leadership.
• Navigate ambiguity, evolving asks, and make progress while managing changes.

Required Qualifications

• 3+ years of Project Management experience, preferably in healthcare, contact center, or technology modernization projects.
• 1+ years of prior work experience in or with the Federal Government.
• 1+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face.
• 2+ years experience in business process analysis, workflow mapping, and requirements documentation.
• 2+ years of contact center operations, technologies, and best practices.
• Excellent communication, facilitation, and stakeholder management skills.
• Proficiency with business analysis tools (e.g., Visio, Excel, Word, PPT).
• Ability to quickly adapt and excel in a fast-paced environment.
• Minimum of a Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field.
• Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust.

Preferred Qualifications

• Experience supporting operating model design, org structure definition, or organizational transformation initiatives is preferred.
• Experience supporting federal healthcare clients, particularly the VA or DoD.
• Experience with clinical contact center operations and healthcare workflows.
• Experience supporting large-scale organizational transformation initiatives.

Additional Information

• Number of Openings: Up to 3 (Full-Time)
• Clearance Requirements: Position of Trust (or ability to obtain)
• Location: Remote
• Pay: $130,000 - $145,000
• Duration: Current funding through 08/2026 - expected to be awarded additional year