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Makro PRO

Department Manager - Strategy and Business Support

Bangkok , Thailand
full-time

AI overview

Support the strategic development of Makro’s e-commerce and B2B businesses through analysis and coordination, enabling informed decision-making and sustainable growth.

Job Purpose

To support the strategic development and execution of Makro’s e-commerce and B2B businesses by providing structured business insights, strategic analysis, and cross-functional coordination to enable informed decision-making and sustainable growth. This role acts as a strategy enabler and business partner, supporting leadership in translating strategic priorities into actionable initiatives and performance monitoring, without direct ownership of commercial operations.

Responsibilities:

Strategy Development & Business Planning

  • Support the development of short- and mid-term strategies for Makro e-commerce and B2B businesses in alignment with overall corporate direction.
  • Conduct strategic analysis on market trends, customer behavior, channel performance, and competitive landscape to support strategic decision-making.
  • Translate strategic directions into structured business plans, initiatives, and roadmaps for execution tracking.
  • Support annual planning, mid-year reviews, and strategic presentations for management and leadership forums.

Business Performance & Insight Support

  • Monitor and analyze key business performance indicators (KPIs) related to e-commerce and B2B channels.
  • Provide regular performance insights, variance analysis, and issue identification to support management reviews.
  • Develop structured reports, dashboards, and management materials to support leadership discussions.
  • Identify performance gaps, improvement opportunities, and business risks based on data-driven insights.

Cross-functional Coordination & Strategic Execution Support

  • Act as a coordination point between strategy, commercial, operations, technology, and other related functions to support strategic initiatives.
  • Track progress of strategic initiatives and ensure alignment across stakeholders.
  • Support governance processes, milestone tracking, and issue escalation related to strategic projects.
  • Facilitate alignment meetings and prepare materials for steering committees or leadership reviews.

Business Case & Initiative Support

  • Support preparation and review of business cases, investment proposals, and initiative justifications related to e-commerce and B2B growth.
  • Assist in assessing financial impact, operational feasibility, and strategic alignment of proposed initiatives.
  • Support post-implementation reviews to assess outcomes versus objectives.

Ad-hoc Strategic Support

  • Provide ad-hoc strategic analysis and support as requested by senior management.
  • Support special projects related to digital transformation, B2B capability building, or new business models.

Requirements

  • Bachelor’s degree in Business Administration, Economics, Management, Finance, Data Analytics, or a related field
  • At least 5 years of experience in strategy, business planning, management consulting, e‑commerce, B2B, or related analytical roles
  • Experience in developing strategic plans, analyzing business performance, or supporting cross-functional initiatives is preferred
  • Proficiency in data analysis tools (e.g., Excel, Google Sheets, Power BI, Tableau) and comfort working with KPIs and business performance metrics.
  • Good understanding of e‑commerce, digital business models, or B2B commercial operations is advantageous
 Makro PRO

MakroPRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers by bringing together the best talent to transform the B2B marketplace ecosystem in Southeast Asia Curious. Growth-mindset. User-obsessed. We search for talented people who each bring unique skills and behaviours that will help us build Southeast Asia’s next unicorn. Whether you’re in tech, marketing, finance or client/seller-facing roles, our people bring relentless passion, fast learning and a culture of innovation to every dimension of their work. Every member of our team is open to new perspectives, willing to navigate uncertainty and brings humility and radical candour to the table at all times We are bold, energetic, and thoughtful – grounded in our purpose and family culture, while driven by our passion for digital innovation. Our company is 70% technology, 20% retail, 10% logistics, and 100% heart. Every day, we use leading-edge technologies to understand and help food retailers, hotels, restaurants, caterers, and other businesses big and small navigate supply chain complexities and achieve their goals But the best technology needs to be driven by passionate talent. Aspiring professionals who share our belief in collaboration, diversity, and excellence – those willing to think big, redefine what’s possible, and put customers at the center of their work In return, our commitment to you is to offer a workplace like no other, where ideas can thrive and individuals can be themselves, where colleagues support each other and talent is fairly rewarded, where growth and learning opportunities are the norm not the exception, and where your career can reach new heights

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