Dental Virtual Assistant (Accounts Receivable, Reactivation & Lead Engagement)

Job Title: Dental Virtual Assistant (Accounts Receivable, Reactivation & Lead Engagement)

Position Type: Full-time (40+ hours per week)

Work Schedule:

• Monday–Thursday: 7:45 AM – 5:00 PM EDT

• Friday: 7:45 AM – 12:00 PM EDT

Salary: $6–$7 per hour 

Job Code: Y-LOD

Work Setup: Remote

Preferred Candidate Location: Philippines

About the Role

You will support a dental practice with a focus on patient engagement, appointment setting, patient reactivation, and revenue cycle management. This role combines Accounts Receivable (AR), patient reactivation, and lead engagement, with a strong emphasis on outbound calling and patient communication.

The position requires someone who is confident on the phone, detail-oriented, and able to manage both collections and patient interactions efficiently.

Key Responsibilities

Primary Focus Areas:

• Outbound calling to reactivate inactive patients
• Outbound calling to engage new leads
• Accounts Receivable (AR) management,  claims  and collections

Additional Responsibilities:

• Insurance verification
• Appointment setting and booking
• New patient appointment closing
• Administrative support as needed
• Patient history intake (based on workflow)
• Charting support
• Provide exceptional professional customer service during patient interactions
• Work with the video / camera turned during the shift as needed

Requirements

Core Requirements (Must-Haves):

• Strong outbound / cold calling and patient reactivation skills
  Strong English communication skills with clear pronunciation and neutral/low accent (critical for patient interaction)
• At least 1 year of hands-on experience with Accounts Receivable (AR) and collections
• At least 1 year of work experience in outbound calling (reactivation, leads, booking
• Experience in insurance verification
• Background in dental or medical office workflows is preferred
• Professional and confident phone presence
• Strong customer service and patient facing experience
• Comfortable handling high-volume outbound calls (collections, reactivation, and lead engagement)
• Proactive and responsive communication
• Willing to participate in daily check-ins and supervision
• Consistent attendance and reliability

Preferred Qualifications:

• Experience using Oryx Dental software (highly preferred)
• Familiarity with dental or EHR systems
• Experience in appointment setting,  patient coordination, lead engagement and outreach
• Nursing or clinical background (a plus)

Tools & Systems Used:

• Oryx Dental (primary system)
• Mango (phone system)
• MS Teams (communication platform)

Basic Requirements:

• Clear and professional written and spoken English
• Relevant work experience
• Ability to submit NBI Clearance and/or Local Police Clearance (mandatory before onboarding)
• Availability to work with the video / camera turned on throughout the entire shift.

Technical Requirements:

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 15 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.