Delivery Manager

Who We Are

We are trusted, modern technology leaders in:

• Agile Software Development
• Quality Assurance
• Cloud Consulting and Managed Services
• Data Engineering and Analytics 
• Artificial Intelligence and Machine Learning

We use technology to enrich experiences, empower businesses, and uplift communities.

Our C.A.R.E. values:

• nourish Creativity
• embody Agility
• manifest Reliability
• pursue Evolution

The Role

At Stratpoint, we are all about empowering the 'doers' in companies to make smarter decisions with their data. We are a tight knit, friendly team of passionate and driven people who are dedicated to learning, get excited to solve tough problems and like seeing results, fast. 

We are looking for a Service Delivery Manager who thrives in motivating team members to work together, running platforms efficiently, resolving issues, and maintaining customer satisfaction. This person will work with internal and external partners to grow the business of our managed services.

The Benefits

At Stratpoint, we enjoy the autonomy, lack of bureaucracy, and the freedom to experiment but without the chaos. We’re like a startup but with adult supervision.

You will be supported by capable management of HR, Finance and IT that adheres to the highest standards of integrity and good governance.

Hybrid is our mode of work, but when we need to come together, we have inviting open floor office spaces designed to spark gatherings, collaboration, and camaraderie.

Stratpoint employees enjoy:

• SSS, Pag-ibig and Philhealth benefits + company contribution
• a monthly miscellaneous allowance
• 13th month pay based on your monthly rate.
• Vacation and Sick leave
• Wellness programs such as Wellness Wednesdays
• HMO coverage
• Team buildings and quarterly events (company outings and festive celebrations for Chinese New Year, Valentines, Halloween and Christmas)
• And, friendly intramural competitions

Your Team

• The candidate shall collaborate with Capability Technical Leads, co-Delivery Managers, Account Manager and the Pre-Sales team.
• The candidate shall work closely with customers / third party vendors / onshore counterparts to meet the success criteria for projects.
• The candidate shall work closely with our business partners, the household brands in technology, such as Amazon Web Services, Google Cloud, Microsoft and Outsystems.

Your Responsibilities

• Lead a team of IT Support Developers who provide Managed Services support
• Define, document and deploy ITSM following the ITIL framework
• Handle escalations, process improvements, and overall governance of the IT service management process
• Engage with project stakeholders and represent Stratpoint Managed Services
• Create and present reports needed for the project, if needed
• Manage project personnel, scheduling, and allocation of resources

About You

Educational Requirements:

• Candidate must possess at least a Bachelor's Degree in Engineering (Industrial), Business Studies/Information Technology/Administration/Management or equivalent

Knowledge / Skills / Ability:

• Overall 8 years of experience in the IT industry, preferable on outsourced delivery
• Knowledgeable on infrastructure (e.g. cloud, networks) and software development
• Knowledgeable on IT Service Management processes and tools
• Knowledgeable on ITIL framework. An ITIL certification is ideal
• Good interpersonal and client-handling skills
• Proven experience in a service transition environment
• Experience in Project Management (at least 6 years) and governance of overall service transition
• Knowledgeable of Agile/Waterfall project management principles
• Experience with evaluating SOWs and SLAs
• Business Analyst experience (at least 3 years) in a technology environment is ideal
• Familiarity with ITSM tools such as Service Now, Jira, Freshservice, Salesforce, etc.

The requirements listed in this job description are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark of what we are looking for, we encourage you to submit an application. We look forward to getting to know you more!