At Remotebase, we are dedicated to building a thriving remote work community that connects talented individuals with top-tier clients. We are currently in search of an experienced Delivery Manager to join our dynamic team. In this role, you will be responsible for designing, developing, and maintaining high-performance backend systems that meet the needs of our diverse set of clients.
Responsibilities:
- Strategic Program Management: Lead and drive strategic customer experience programs that align with organizational goals. Manage project timelines, resources, and deliverables, ensuring technical feasibility and adherence to best practices.
- Stakeholder Communication: Present complex technical findings and actionable insights to stakeholders, using data visualization tools to support decision-making. Advocate for customer-centric improvements based on empirical evidence.
- Continuous Improvement: Monitor and evaluate the effectiveness of implemented customer journey enhancements using key performance indicators (KPIs) and other metrics. Implement iterative changes based on real-time feedback and performance analytics.
- Feedback Loop Optimization: Design and manage customer feedback systems, integrating feedback from surveys, interviews, and other sources into the product and service design processes. Use technical methodologies to automate and scale feedback analysis.
- Be liaison between nearshore and onsite teams
- Understand client needs, project strategy, and goals.
- Lead teams with minimal supervision, determining the best approaches for project success.
- Consult with key clients to ensure alignment of strategies and goals.
- Guide the project team in the adoption of Agile principles and practices.
- Plan and manage program/project timelines, budgets, and resources.
- Identify and mitigate risks and issues, escalating as necessary.
- Facilitate communication and collaboration among team members and stakeholders.
- Monitor and report on program/project progress, providing regular updates to stakeholders.
- Drive continuous improvement by identifying and implementing process enhancements.
Requirements
- Engineer level - mid level (7+ years’ experience)
- Bachelor’s degree in computer science, Engineering, or a related technical field.
- Excellent technical communication and presentation skills, with the ability to convey complex information to both technical and non-technical audiences.
- Demonstrated ability to work collaboratively with cross-functional technical teams.
- Experience leading agile projects or programs.
- Strong understanding of Agile principles and methodologies (e.g., Scrum, Kanban).
- Excellent communication, interpersonal, and leadership skills. (English & Spanish).
- Ability to work independently and as part of a team.
- Strong problem-solving and decision-making abilities.
- Experience with project management tools (like Jira) and techniques.
- Ability to manage multiple projects simultaneously.
- Relevant certifications (e.g., Certified ScrumMaster (CSM), Agile Certified Practitioner (ACP)) may be preferred.
Benefits
- Fully remote.
- Flexible timings. You decide your work scheduled.
- Market competitive compensation (in $$).
- Insane learning and growth
