Responsibilities

We are looking for an exceptional Delivery Manager to join our growing team. Key responsibilities include:

• Project Execution & Delivery

  • Independently develop, manage, and execute project plans based on statements of work, ensuring alignment with customer business goals

  • Lead project-level engagements

  • Ensure successful project closure, aligning customer stakeholders and internal account teams on next steps

  • Proactively identify and assist in closing expansion opportunities in services and software

• Financial & Resource Management

  • Manage project budgets up to $500k, ensuring projects remain within scope and budget

  • Monitor budgets closely and prepare change orders as needed

  • Oversee 5+ project resources across internal, partner, and customer teams (including onshore, nearshore, and offshore resources)

  • Anticipate resource availability issues, proactively creating backup plans

  • Identify and mitigate resource skill gaps, if applicable

• Agile Project Management

  • Drive project timelines, prioritizing client need and adapting plans without oversight

  • Independently assess technical and non-technical risks, create mitigation plans, and communication risks effectively up to the director/VP level

  • Proactively engage cross-functional teams (product & engineering, support, etc.) to address risks before they escalate

• Stakeholder Communication & Reporting

  • Deliver crisp, error-free weekly status reports to both internal and customer stakeholders

  • Lead status calls, ensuring alignment and next steps are clearly documented

  • Maintain rigorous PSA data hygiene, ensuring project data is up to date with minimal variance

  • Achieve high CSAT scores through excellent project execution and customer engagement

• Thought Leadership & Industry Expertise

  • Evangelize Workato’s GEARS Framework and delivery methodology, coaching customers to become champions of their own automation strategy

  • Articulate Workato’s differentiation in the iPaaS space, comparing key product features to competitors

• Team Development & Continuous Improvement

  • Contribute 1+ assets per quarter to enhance delivery methodology

  • Collaborate closely with pre-sales, sales, and customer success teams to drive customer success and business expansion

Requirements

Qualifications / Experience / Technical Skills

• 5+ years of project management experience with a proven track record of success

• 5+ years delivering professional services for a strategic consulting firm, large scale system integrator or professional services unit within a software company

• Experience managing 2-3 project resources and project budgets up to $500k USD

• Experience with common project management methodologies, including Agile Scrum and Waterfall.  Actively working on one (1) agile delivery methodology (SPC preferred, CSM, PSM, SAFE Agile, etc.) certification.  

• Experience in commercial business accounts, with 1-3 enterprise accounts preferred

• Demonstrated ability to grow accounts (ARR) and expansion services

• Track record of working cross-functionally within an organization to align on internal account strategy, serving as a key multiplier for business growth

• iPaaS or integration experience preferred, with the ability to articulate common functional & non-functional requirements to various stakeholders

Soft Skills / Personal Characteristics

• Demonstrate high energy and have strong project management experience, including:

  • Project scoping & planning

  • Risk & change management

  • Status reporting

• Demonstrated ability to develop and maintain director/VP-level relationships

• Proven ability to develop and maintain C-level relationships, establishing trust as a strategic advisor

• Ability to thrive in a fast-paced, high growth and unpredictable environment

For California residents, compensation begins at $100,000 base salary, plus bonus, equity, and other perks and benefits.