JOIN OUR TEAM

As a Delivery Excellence Manager at Westwing, you will lead strategic improvements in delivery performance, optimise supply chain and transportation processes, and enhance the overall customer experience. You will collaborate across departments to implement initiatives, manage risks, and elevate Westwing’s delivery standards, ensuring exceptional service for our customers. This is a permanent position based in Robakowo.

WHAT YOU'LL DO

Monitor and analyse delivery performance metrics, including on-time delivery rates, order accuracy and customer feedback
Identify and drive continuous improvement opportunities by conducting regular cross-departmental performance reviews, implementing lean methodologies, and ensuring delivery processes remain efficient, scalable and cost-effective
Lead cross-functional collaboration through end-to-end project management to develop and implement strategic initiatives that enhance the customer experience, optimise supply chain and logistics processes, and mitigate risks
Evaluate and deploy new tools, technologies and Artificial Intelligence to automate and improve delivery processes, preparing business cases for market-specific initiatives
Develop and maintain a robust reporting framework to provide regular delivery performance updates to key stakeholders, enabling data-driven decision-making across the business
Support crisis communication related to customer delivery issues, working closely with Operations and Customer Care teams

YOU COME WITH

University degree in Transportation, Supply Chain Management, Business Administration, Engineering, or a related field
3+ years’ experience in project management or business development, ideally within supply chain, customer service, or transportation in an e-commerce environment
Excellent interpersonal, communication and stakeholder management skills
Strong customer-centric mindset, with the ability to view services and products from the customers' perspective and understand their needs
Hands-on approach with a proactive, solution-oriented attitude
Strong data analysis skills; SQL knowledge is an advantage
Experience in a start-up or scale-up environment is a plus
Fluency in Polish and English

WHY WESTWING

If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it.

At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living.

Here is what you can look forward to:

A high-performance culture built on trust, feedback and collaboration
An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
20 to 28 days of paid holiday to rest, recharge, and come back ready to create
Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers
Wellbeing support through mental health resources, sports memberships, and preventive care
Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest
Subsidised daily lunches (you choose what you want!)

ABOUT US

Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.

Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.

Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Department

Operations & Logistics

Delivery Excellence Manager (m/f/d)

TLDR