Delivery Coordinator

We’re Hiring – Delivery Coordinator

Salary – £25,000

Location – Hybrid: Shoreham-By-Sea OR Inverness

Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,300 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Positioned within the connectivity hub, the Delivery Coordinator is required to provision a variety of services such as Ethernet, WLR, Number Management & Porting, SIP and Broadband Provisioning.

Key Responsibilities:

• Day to day delivery of data Services including WLR, SIP, MyInbound, Fax2Email, Geographical and Non-geographical Number Porting, International and Conference number provisioning services; ordering through to handover in line with our set processes.
• Owning the relationship between supplier and customer ensuring smooth implementation.
• Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets.
• Completion of all tasks and ensuring any handover is presented in plenty of time.
• Ongoing maintenance and response for any Provisioning Inbox queries.
• Update the Provisioning Manager on any provisioning orders being escalated or potential issues.
• Adhere and contribute to the company’s quality system and processes, and their maintenance.
• Actively contribute to and promote the use of best practice and continual service improvement within the team including process changes and adjustments.

Skills & Experience:

• Customer service focussed with excellent telephone manner.
• Ideally experience installing WLR, Data Services, SIP, Number Porting, Fax2Email, MyInbound
• Understand and confidently interact with our suppliers and their respective Escalation teams to ensure that services are delivered to agreed or published timescales.
• A demonstrable ability to follow process and build a reassuring rapport with customers and colleagues as well as handle complaints in a professional manner.
• To quickly gather information from a customer/colleague, analyse and take responsibility with appropriate and timely action. Target focused with determination to always keep on top of all tasks and escalations.
• An ability to deliver clear and articulate information to customers and colleagues; adjusting language and detail to suit the audience, whether it is verbal or written.
• Experience in reporting issues to suppliers, chasing and following through to ensure incidents are resolved in a timely manner.
• Proficiency in MS Word & Excel and maintaining clear and accurate customer and task information

Nice to have:

• Involvement in Directors Service Office escalation cases for orders e.g. approval
• Involvement in provisioning billing disputes
• Experience of “Cease before provides” and records issues.
• Experience in developing and delivering training in telecoms disciplines.
• Involvement in complex telecoms provisioning.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!