Delivery Coordinator

We’re Hiring – Delivery Coordinator

Salary – Up to £26,000 (DOE)

Location – Truro

Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Join our team as a Delivery Coordinator and help us provide a consistently high-quality service! In this role, you'll play a key part in exceeding customer expectations by coordinating resources, managing costs, and ensuring a fast turnaround for both self-installs and remote-assisted installs. You'll be working with the wider team to deliver a professional and efficient experience every time.

Key Responsibilities:

• Review customer requirements as presented by the sales team and clarify and/or challenge as appropriate but with a view to kicking off the order within the agreed SLA or sooner. 

• Develop appropriate plans for each Remote Delivery order involving all relevant resources, utilising the tools at your disposal. 

• Utilise existing project processes and documentation where necessary to ensuring clear and regular communication to and appropriate engagement of all necessary departments involved whilst continually ensuring an exceptional customer experience
• Timely record identification and tracking of risks and issues for each order, managing through to resolution or acceptable limitation. 
• Escalate any serious issues in a timely fashion to stakeholders, both internal and external. 
• Answer the phone within the agreed target time and as a minimum, to meet any agreed personal call and task targets, contributing to the overall department’s effectiveness. 

Skills & Experience:

• 100% focussed and committed to the role of Remote Delivery project management with a demonstrable ability to take ownership and manage multiple customer projects of varying complexity in an efficient and controlled manner. 

• Customer service driven with an excellent telephone manner. 

• A demonstrable ability to follow process and build a reassuring rapport with customers, and colleagues as well as handle complaints in a professional manner. 

• Results, targets and quality focussed. 

• Accurate numeracy, written and data entry skills. 

• An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written. 

• Confident, assured, courteous and professional when dealing with customers and colleagues at all levels. 

Nice to Have:

• Ideally qualified in PRINCE2 or similar, complimented with an understanding of data services and IP telephony technologies. 

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!