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Flodesk

Deliverability Lead

Da Nang , Vietnam

AI overview

Drive improvements in email deliverability metrics, lead cross-functional efforts, and educate teams to enhance performance across Flodesk's email marketing platform.

Flodesk is one of the world’s fastest-growing email marketing companies, built to help creators sell online and design emails that people love to get. Our commitment to small business owners is to create simple and intuitive tools that help them grow, nurture, and monetize their email list.  

We’re a remote-first company headquartered in San Francisco, California, with a globally distributed team—including an in-person office in Da Nang, Vietnam. Our team reflects the diversity and creativity of the people we serve. Join our mission to level the playing field for small business owners through good design

About The Opportunity

Email deliverability is the backbone of any email marketing platform - it determines whether our customers’ messages reach the inbox, earn visibility, and drive results. We are looking for a Deliverability Lead to turn deliverability into a strategic advantage, elevating email performance across our platform while strengthening customer outcomes and building company-wide excellence in deliverability.

What you will do: 

  • Own and evolve email performance metrics across the platform, including email engagement, spam and complaint rate, and other health signals. 
  • Proactively monitor deliverability systems, investigate anomalies, spot trends, and drive continuous improvements using internal data and external research.
  • Serve as the company’s deliverability expert, leading cross-functional efforts to diagnose and resolve deliverability-related incidents and requests quickly and effectively.
  • Define and maintain deliverability best practices, and educate teams through documentation, training, and hands-on guidance to embed deliverability knowledge into everything we do.

What you need to be successful

  • Problem solving: Exceptional problem solver who can zoom out to assess system-wide deliverability impact and zoom in to diagnose root causes.
  • Data Analysis: Strong data interpretation skills to monitor metrics (bounce, spam complaints, engagement trends) and advise on strategic improvements. Ability to conduct audits of campaigns, infrastructure, and sender health and recommend corrective actions. 
  • Deliverability expertise: Willing to gain deep understanding of email deliverability, such as email infrastructure, ISP behavior, and anti-spam regulations. Familiarize and master the use of email deliverability tools, such as Google Postmaster tools, SNDS, Spamhaus and many more. 
  • Excellent communicator who can resolve issues quickly, align cross-functional teams, and deliver clear training to raise deliverability knowledge across the company.

Why you should choose us

  • Impact: Your work will directly help thousands of SMBs.
  • Culture: We are a lean, fast-growing team that values Good Design, Trust, and Empowerment. We invest in our people, adapt quickly, and strive to be a great place to work.
  • Perks: 
    • We pay highly competitive salaries + 13th-month bonus.
    • Stock options for high contributors—we want you to own a part of our success.
    • Professional development package of up to $1,000/year (for courses, books, or conferences).
    • Modern office with top-notch equipment (MacBook Pro).
    • Comprehensive healthcare package (Annual health check, Vaccine, Premium Health Insurance)
    • Flexible working hours with a standard 5-day workweek.
Flodesk is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Flodesk is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected]
Notice to California-based Candidates and Vietnam-based Candidates for Employment. This Candidate Privacy Notice is intended to provide information about how Flodesk collects and uses personal information to California consumers and candidates located in Vietnam (Vietnam-based candidates) who apply for employment with Flodesk. If you are employed by Flodesk, refer to the Employee Handbook for additional information. For any questions about this notice, please contact [email protected].
Personal Information Flodesk Collects:
Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. For California-based candidates: Characteristics of protected classifications under California or federal law including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information. Any other information you provide as a part of  recruitment, job application, or interview process. 
Purposes for Collecting Personal Information:
To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To provide compensation, including payroll, and  administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States or in Vietnam. To improve recruitment and interview processes and  ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements as Flodesk may transfer or store internationally your information, including to or in the United States, European Union and Vietnam and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
For Vietnam-based candidates:
By clicking "Submit Application", You confirm that you have read the Privacy Notice and agree to allow Flodesk to process your personal data for this application, including cross-border transfer. You have the right to withdraw your consent or request data deletion at any time by contacting [email protected]

Perks & Benefits Extracted with AI

  • Education Stipend: Professional development package of up to $1,000/year (for courses, books, or conferences).
  • Flexible Work Hours: Flexible working hours with a standard 5-day workweek.
  • Health Insurance: Comprehensive healthcare package (Annual health check, Vaccine, Premium Health Insurance)
  • Stock Options: Stock options for high contributors—we want you to own a part of our success.
Flodesk

We’re a remote-first, globally distributed team on a mission to empower small businesses to be successful through stunning design, great marketing, and seamless customer experiences.  If what we do speaks to you, we’d love to hear from you!  

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