Deal Desk Manager

🌍 Global SaaS Scale-up | $28M Series B Investment
📍 Barcelona | Hybrid, 4 days in-office (Aticco Urquinaona, Rda. de Sant Pere, 52, Eixample, 08010)

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. 

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel to big players like Nokia, Glovo and Revolut. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. 

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

A challenge ahead:

CloudTalk’s Finance Team is growing, and we’re looking for a Deal Desk Manager to architect and own the deal-execution process.

This is a founding role within the function. We need a senior professional who has the experience to build the Deal Desk from scratch and the "roll-up-your-sleeves" attitude to manage the day-to-day operations. You will be the critical bridge between Sales, RevOps, and Finance, ensuring our growth is backed by operational excellence and clean data.

• Build the Blueprint – You will define the workflows, approval matrices, and "rules of engagement" for how deals are structured and closed.
• Guard Revenue Integrity – You’ll ensure that every contract signed is commercially sound, properly documented, and ready for seamless billing.
• Drive System Order – You will be the primary person responsible for ensuring our CRM and Billing data is 100% accurate, eliminating the "fix it later" culture.

What you’ll work on:

• Function Architecture: Design and implement the end-to-end Deal Desk framework, including the "Quote-to-Cash" workflow and deal approval levels.
• Billing Ownership: Take a hands-on lead in setting up billing for complex or non-standard deals, ensuring 100% accuracy between the signed contract and our financial systems.
• Billing System Optimization: Proactively identify billing bottlenecks and operational inefficiencies; lead the design and implementation of system and process improvements to ensure a scalable, automated, and error-free billing engine.
• Deal Governance: Act as the final "Quality Gate" for all deals. For smaller deals, you will review and approve; for larger deals, you will actively help structure them.
• Contracting & Pricing: Review and approve all amendments to pricing and contract terms, ensuring they align with CloudTalk’s financial guidelines and legal requirements.
• System Integrity: Clean up and maintain the "source of truth" in our systems. You will ensure that errors are caught and corrected before a deal is closed, not after.
• Sales Enablement: Educate the Sales team on deal structuring best practices to improve the quality of submissions and reduce friction during the closing process.
• Cross-functional Liaison: Work closely with Finance (for billing), RevOps (for systems), and Sales (for velocity) to resolve roadblocks.

What we are looking for:

• The "Builder" Experience: 5+ years of experience in Deal Desk or Sales Operations. We value candidates who have helped a company transition from "manual/messy" to "structured/scalable."
• Operational Rigor: You have a low tolerance for "messy" data. You are someone who enjoys bringing order to chaos and making sure every field in the CRM is exactly where it should be.
• SaaS Expertise: Deep understanding of SaaS commercial terms, subscription billing models, and common pitfalls in software contracting.
• Assertive Partnering: You can hold your ground with Sales teams to ensure quality, while still being a "problem solver" who helps them get deals across the finish line.
• Technical Proficiency: Strong experience with CRM systems and an understanding of how they talk to billing/accounting software.
• Proactive Personality: You don’t wait for a manual; you write it. You are eager to improve our reporting and planning maturity by ensuring the data going in is perfect. 

Why you will love to be a CloudTalker:

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:
🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
⏳ Flexible working hours
🤩 Home office budget
💻 MacBook for work 

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼‍♀️ Fitness Allowance

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

What to expect from the hiring process:

1. Interview with our Talent Acquisition Team
2. Interview with our Finance Leader
3. Interview with RevOps and Sales Leader
4. Culture Bar Raiser Call and Offer

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.