Deal Desk & Billing Specialist

• Review signed customer contracts and validate that deal terms are accurately reflected in Salesforce before deals are marked Closed Won

• Ensure subscriptions are correctly configured in NetSuite, including pricing, billing schedules, and contract terms

• Validate and troubleshoot billing logic after Salesforce-to-NetSuite sync

• Ensure invoices are generated accurately and on time based on contract terms

• Investigate and resolve billing discrepancies by tracing issues across contracts, Salesforce, NetSuite, and invoicing

• Partner closely with Sales, Finance, and Customer Success, including customer-facing communication when billing issues arise

• Support high-volume, recurring billing operations in a subscription-based environment

• Help maintain strong finance controls and data accuracy as the company continues to scale

MUST-HAVE QUALIFICATIONS

• 3–5 years of experience in Deal Desk, Billing, Revenue Operations, or Finance Operations

• Hands-on experience with Salesforce and NetSuite

• Proven ability to review contracts and translate terms into system configuration

• Strong attention to detail with excellent organizational and analytical skills

• Clear, professional communication skills in English and the ability to work cross-functionally

• Ability to trace issues end-to-end across multiple systems and identify root causes

PREFERRED / NICE-TO-HAVE SKILLS

• Experience in a SaaS or subscription-based business

• Familiarity with revenue recognition principles (ASC 606 / IFRS 15)

• Experience supporting audits or finance-led control environments

• Ability to build reports or dashboards in Salesforce or NetSuite

• Experience enforcing pricing, discounting, and contract approval processes

• Comfort managing high-volume recurring billing (3,000+ customers, mostly monthly)

WHY YOU’LL LOVE THIS ROLE

• Work directly with the CFO and executive leadership

• Be part of a fast-growing, mission-driven organization

• Have real ownership and visibility in a role that directly impacts revenue and customer experience

• Opportunity to improve systems, processes, and data in a dynamic environment

• Ideal for a detail-oriented, systems-savvy professional looking for a high-impact role