Deadline Specialist

Firm Mission Statement 

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.    

Position Purpose 

The Deadline Specialist plays a critical role in managing and resolving time-sensitive cases with precision and urgency. This team member is responsible for reviewing assigned deadline cases daily, identifying upcoming or urgent deadlines, and ensuring a strategic and collaborative approach with all operations teams to complete all required tasks on time. The ideal candidate will be proactive, organized, and an excellent communicator who thrives in a fast-paced, deadline-driven environment. 

Essential Job Functions & Responsibilities 

• Review and manage assigned caseloads daily, identifying all active deadlines and prioritizing cases accordingly. 

• Ensure all case-related tasks are completed in a timely manner through strategic coordination with cross-functional operations teams. 

• Act as a central point of contact for deadline-driven cases, facilitating effective communication between departments to remove blockers and maintain momentum. 

• Track case progress and document updates in case management systems with accuracy and clarity. 

• Maintain and manage a deadline tracking system to proactively flag upcoming due dates and mitigate risks of delay. 

• Monitor and escalate potential issues, bottlenecks, or missed deadlines to leadership as needed. 

• Foster strong working relationships with internal teams to ensure alignment on case priorities and shared goals. 

• Identify trends, inefficiencies, or risks within the deadline process and recommend improvements or automation opportunities. 

• Once all deadline-related cases have been worked for the day, manage additional reports and assist the Inventory Control Team with relevant data tasks, ensuring smooth flow of information and resolution of inventory-related issues. 

• Ensure compliance with internal policies, procedures, and applicable regulations while maintaining high standards of quality and accountability. 

Essential Skills, Knowledge & Abilities 

• Strong computer skills, including Microsoft business applications and various reporting software 

• Exceptional interpersonal and verbal communication skills 

• Possess a sense of urgency required to work in a deadline driven environment 

• Keen eye for detail 

• Strong organizational skills 

• Deep understanding of Matter Plans and Litify as a whole 

• Possesses excellent English interpersonal and communication skills, both written and verbal 

Minimum Qualifications 

• Bilingual (Spanish English) B2-C1. 

• Proficient with Microsoft Office Suite or related software. 

• High School Diploma or equivalent experience. 

• Solutions oriented 

• Proficient in analyzing metrics to provide feedback and look for points of improvement