About Snapp
Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.
About the Role
We are looking for a DC Support Specialist to provide technical support to internal employees and customers, addressing issues with hardware, software, and networking. The role involves troubleshooting problems with PCs, laptops, and mobile devices, and managing trouble tickets via email, tickets, Skype, or in person. Strong technical knowledge and effective communication skills are essential.
Responsibilities
Diagnose and resolve issues related to operating systems (Mac, Linux, Windows) and hardware/software.
Perform remote troubleshooting using diagnostic tools and relevant inquiries.
Identify and implement the best solutions based on customer information.
Provide timely updates and follow-ups with customers on status and resolutions.
Develop and deploy solutions for ongoing computer-related issues.
Collect and analyze periodic reports to improve processes.
Snapp! is an Iranian vehicle for hire company, headquartered in Tehran.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Q&A's