Datacenter Technician

Datacenter Technician

At Centrilogic, we solve leading-edge technology challenges. We navigate the cloud ecosystem together with our customers - where the landscape, tools, and clouds will have you continuously growing and evolving your career. Although a strong critical infrastructure background will be crucial to success in this role, a focus on leadership, particularly people, process, and practice, will be what a successful candidate will need to own and drive their career. Centrilogic is a people-first organization, and we are passionate about understanding the needs of our customers regardless of whether they are internal or external.

The Data Center Service is the foundation of Centrilogic infrastructure service delivery. The purpose of the Data Center service is to provide a solid and reliable platform for all customers internal or external.

As a Data Center Technician, you will be responsible for monitoring, response and communications of the building management systems and responding to alarms as required and providing daily support via phone and e-mail on a variety of issues, troubleshoots and diagnoses problems, and performs audits and rounds on a variety of equipment and systems. You will be part of a multi-talented team that exemplifies customer focus, delivers 100% data center availability and strives to exceed targets. You will be responsible for the support of the overall health and operations of the building envelope, customer deliverables and Data Center infrastructure such as Power, HVAC and monitoring systems. In this role you will support Centrilogic’s vision, customer base and global initiatives.

You will support presales conversations, while supporting daily rounds, perform or oversee data center infrastructure maintenance and customer deployments. You will work collaboratively with other departments to deliver supporting IT infrastructure and provide a feedback loop on potential product enhancements from the data center perspective.

A successful candidate will possess extensive knowledge of critical infrastructure, data center operations, a calm approach when responding to stressful situations, and be able to self-manage a flexible work schedule.

Responsibilities:

• Provides professional, responsive, and courteous customer support.
• Issue visitor and contractor badges, record, activate and deactivate to comply with various customer and certification requirements.
• Modify customer, company badge access levels as requirements change.
• Make changes to Lenel access types at the system admin level as required.
• Monitor Lenel Alarm system for all locations and respond to unusual alarms as needed.
• Monitor security cameras for all locations and respond to unusual activity as needed.
• Maintain Centrilogic key log to comply with various customer and certification requirements.
• Create Lenel badges and manage access for all Customer and Company access badges.
• Maintain the data center in a well-organized, clean, and professional manner.
• Monitor the building’s HVAC, mechanical, and electrical systems using the DCIM and building management system (BMS) and walk through rounds.
• Conduct scheduled physical inspections of the building’s infrastructure and equipment.
• Perform emergency maintenance when necessary and as directed by the Client.
• Work with Service Delivery and Data Centre engineers to perform data entry tasks for ongoing infrastructure changes.
• Perform installation of co-location and hosting cabinets according to DCM specifications.
• Responsible for initiating IRT escalations in customer impacting or infrastructure/redundancy loss events.
• Provide local access and escort for vendors and carriers.
• Provide track carrier access for circuit installations.
• Work with local management to maintain cabling and general usage item inventory levels.
• Perform remote hands work for internal and external customers.
• Identify and escalate internal and external issues to the appropriate teams/individuals.
• Respond in a timely manner to facilities alarms.
• Maintain detailed documentation of facility status using the daily log, trouble tickets, physical inspection checklist, and other documentation as required.
• Perform installation and management of fiber and copper structured cabling as directed by the Data Centre Facilities Manager.
• Perform electrical audits and labelling when possible. Ensure documented polices and standards are adhered to, and any risks identified are solutioned.
• Maintain and manage physical security of data center and ensure that all work performed within the data center follows company policies and local safety regulations.
• Drive adherence to compliance requirements and ensure any non-compliant findings are remediated.
• Additional tasks or projects as directed by your line manager.

Requirements:

• 5+ years of Data Center facilities.
• University Degree or College Diploma in a technical or other relevant discipline preferred.
• Proven ability to manage multiple competing priorities
• Able to understand mechanical and electrical systems, designs, and drawings. (e.g. HVAC, condensers, electrical distribution infrastructure, single line diagrams, air flow dynamics, engineering drawings, etc.)
• Diverse knowledge and experience with monitoring and maintenance tools (BMS, Any Desk, DCIM)
• Intermediate knowledge of Microsoft M365 products including Visio, Excel, and Project.
• Excellent oral and written communication skills.
• Strong interpersonal, organizational, and time management skills.
• Experience in collaboration with cross-functional teams.
• Excellent knowledge of infrastructure
• Able to learn new technical concepts quickly and create appropriate audience documentation.
• Provide general 24/7 availability to respond to emergencies (excluding planned time off).
• Comfortable adapting to changes in requirements and responsibilities
• Be a self-starter, take a proactive approach and drive innovation, have an analytical nature, be calm under pressure, and have a passion for problem-solving

About Centrilogic

Centrilogic is a global provider of IT transformation solutions that empower organizations to realize their full digital potential. Armed with capabilities that span the stack, we build and manage end-to-end digital solutions that help companies reshape the role of their technology platforms as business-driving assets.

Headquartered in Canada and with regional headquarters in the U.S., India, and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide. Our purpose is to ensure our customers own their destiny in the cloud™, meaning that we help our customers leverage the flexibility of the cloud or the stability of on-premises infrastructure while reserving the right to change technologies and components without vendor lock-in, enabling our customers to meet their changing business goals over time.