MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

Contact Center Modernization – Data Scientist/Analyst - REMOTE (US Citizen)

Salary: $115,000 - $125,000 Annually w/ Full Benefits

A large U.S. health agency is modernizing its contact centers to improve 24/7 virtual access to high-quality care. Advisory and implementation services are being provided to support this effort and facilitate large-scale adoption.

Role Overview

The Data Analyst’s main duties include updating and managing business queries and data extractions for dashboards and data warehouses, making sure any new or changed data from modernization and consolidation efforts are included. Additionally, the role involves checking data for accuracy and completeness, supporting ongoing reporting requirements, and offering practical insights to leadership to aid data-driven decision-making. Any interested candidate must be detail oriented, organized, excellent at time management, comfortable with ambiguity, and able to work independently with little oversight or instruction.

Key Responsibilities

Update and optimize business queries and data pulls to reflect new or consolidated data sources.
Ensure data warehouse and dashboard systems accurately incorporate changes from modernization efforts.
Collaborate with IT and business teams to align data structures with standardized workflows.
Review and validate data to confirm successful consolidation and accuracy.
Identify and resolve data discrepancies, ensuring integrity and consistency across systems.
Develop and implement data quality checks and validation procedures.
Develop, maintain, and enhance dashboards and regular reports to monitor key performance indicators (KPIs).
Design, configure, and operate automated reporting solutions to streamline recurring data analysis and dashboard updates.
Work closely with business process owners, IT teams, and leadership to understand evolving data requirements.
Support cross-functional teams in interpreting and utilizing data for operational improvements.
Document data processes, query logic, and reporting methodologies.
Assist in training team members on updated data systems and reporting tools.

Required Qualifications

2+ years of experience in data analysis/science.
1+ years of prior work experience in or with the Federal Government
1+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face
Strong proficiency in SQL, data visualization tools (e.g., Tableau, PowerBI), data warehousing, and data management
Strong understanding of data integration, ETL processes, and data quality assurance
Demonstrated experience with dashboard/report development and business intelligence tools.
Excellent analytical, problem-solving, and communication skills.
Ability to quickly adapt and excel in a fast-paced environment
Experience working with Microsoft Word, PowerPoint, and Excel
Must hold a minimum of a Bachelor’s degree in Data Analytics, Computer Science, Information Systems, or related field.
Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust

Preferred Qualifications

Knowledge of cloud-based data platforms and modernization initiatives
Advanced skills in SQL, Python, or other data analysis languages
Federal Healthcare or VA experience
Familiarity with Contact Center Operations and workflows

Additional Information

Number of Openings: One (Full-Time)
Clearance Requirements: Position of Trust (or ability to obtain)
Location: Remote

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Data Scientist / Analyst

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