Data Operations Specialist

About Northern

Headquartered in London, Ontario, Canada, Northern is an integrated digital solutions agency specializing in helping leading commercial and public service brands navigate digital change. By leveraging our expertise and deep understanding of our clients’ businesses, we collaborate to design, create, and enable tailored digital experiences that drive growth. 

Since our founding in 2015, Northern has grown into a team of 200+ digital experts, receiving multiple recognitions in employee engagement from Great Place to Work® Canada, including Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more.

What We’re Looking For

We’re searching for a Data Operations Specialist who thrives in evolving, collaborative environments where they can work cross-functionally with internal teams and stakeholders. Our ideal candidate for this role is highly organized and brings hands-on CRM (Salesforce) experience paired with advanced spreadsheet skills and an analytical mindset. They will maintain data integrity and produce operational and financial reporting, while supporting month-end processes. Supporting the Senior Data Operations Manager, the Data Operations Specialist will provide Northern with accurate and meaningful data to support business and growth decisions.

Our Connected Workplace Program gives you the option to choose a remote, hybrid or in-office workspace! Preference will be given to London-area candidates available for hybrid work 3+ days a week.

Benefits of Becoming a Northerner

In exchange for your talent, Northern offers:

• Benefits Plans, HSA / QSEHRA
• Employee Wellness & EAPs
• Fitness Reimbursement and Vet Care Programs
• RRSP Matching / 401K
• Profit Sharing
• Flexible work to promote work-life integration
• Home office allowance
• Referral bonus program, company social events, and more!

What You’ll Be Doing

• Proactive, self-motivated, and able to work independently, with strong written, verbal, and presentation communication skills.
• Prepare, maintain, and execute weekly and monthly operational and financial reports with a high level of accuracy and attention to detail.
• Support the end-to-end project intake and setup process, including reviewing contracts to ensure projects are accurately created in internal systems and delivery teams are set up for success.
• Execute project close-out activities, ensuring project data, financials, and documentation are complete and accurate.
• Support project teams by reinforcing project ownership and accountability, escalating risks or issues when delivery expectations or stakeholder accountability are unclear.
• Partner with Data Operations, Finance, and Project Management teams to support month-end close activities and reporting requirements.
• Assist in building financial understanding within the PMO, including concepts such as earned revenue, invoiced value, accrued revenue, and deferred revenue.
• Generate and maintain accurate, real-time sales pipeline reports, dashboards, and data visualizations to support business decision-making.
• Support improvements to revenue operations systems and processes by assisting with tool evaluations, data quality initiatives, and reporting enhancements.
• Help maintain data integrity for forecasting by proactively identifying and resolving inconsistencies in pipeline stages, close dates, and probabilities.
• Develop, update, and maintain clear SOPs and process documentation across revenue and data operations.
• Support teams across the organization with data management and documentation updates within SOPs and the Learning Management Platform.
• Collaborate cross-functionally with Legal, Finance, Revenue, and Data Operations teams to support contract-related workflows and operational needs.
• Contribute to cross-functional projects and initiatives aimed at improving operational efficiency and effectiveness.
• Support the Data Operations team with contract lifecycle activities, helping ensure accuracy, compliance, and timely execution.
• Comfortable working in a fast-paced, evolving environment, able to navigate ambiguity, adapt quickly, and manage competing priorities.

Qualifications & Requirements

• 2–4 years of experience in operations, project management, revenue operations, or a related function.
• Post-secondary education in Business, Finance, Operations, Analytics, or a related field.
• Proactive, self-motivated, and able to work independently with strong communication skills.
• Comfortable in a fast-paced, evolving environment, able to adapt and manage priorities.
• Advanced Excel/Google Sheets skills, including pivot tables and data analysis.
• Experience with Salesforce (Sales Cloud) data management, reporting, and basic troubleshooting.
• Basic understanding of month-end financial processes, invoicing, and revenue tracking.
• Strong analytical skills with attention to detail and ability to maintain data integrity.
• Experience producing reports, dashboards, and process documentation (SOPs/Learning Management).
• Collaborative and organized, with the ability to work across teams and manage multiple tasks.

Compensation

This role has a target salary range of $56,000 – $75,000 CAD with final compensation determined based on a number of factors, including but not limited to relevant skills and experience, depth of role-related expertise, years of directly applicable experience, internal equity, and market alignment for the role. Compensation decisions also consider the scope and complexity of the position and are made in a manner consistent with our pay practices. In addition to base salary, we offer a comprehensive total rewards package, which may include health & dental benefits, RRSP matching, Profit Sharing, , and many additional perks.

Equity and Diversity

Northern welcomes applications from all qualified individuals and is dedicated to fostering a culture of inclusivity, employment equity, and diversity in the workplace. We encourage candidates from all backgrounds to apply, including but not limited to members of visible minorities, Indigenous peoples, individuals with diverse abilities, and those of all gender identities and expressions.

We are also committed to ensuring an inclusive and accessible recruitment process. Accommodations are available at every stage of the hiring process. If you require support or adjustments to participate fully, please let us know when you apply, and we will work with you to meet your needs.

AI Use & Interview Transparency

Northern uses AI tools to support parts of the hiring process, such as drafting interview questions and organizing candidate information. We may also record and transcribe interviews to ensure accuracy and consistency in our evaluations. Rest assured, you will be speaking with real live human beings!

If you prefer not to be recorded or require an accommodation, please let us know in advance. This will not affect your candidacy. All interview information is used solely for recruitment purposes and managed in accordance with Ontario privacy requirements.

Why Join Northern?

You’ll work alongside a team of 200+ digital experts at one of Canada’s Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more. We’re intentional about growth, collaboration, and creating meaningful digital experiences that move our clients forward.