Data Migrations Specialist

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Data Migrations team helps migrate sensitive data to and from the Stripe platform for Stripe’s users. This team works directly with global payment service providers, Stripe users, and internal stakeholders to ensure secure, on-time, and seamless transfers of payment information.

What you’ll do

As a Data Migrations Specialist, you will play a key role in the onboarding journey of all users migrating to Stripe, including our largest and most complex enterprise users. Execute migrations for a variety of Stripe users while providing insights and recommendations pertaining to a user’s migration use-case, partner with external third-parties and internal stakeholders such as engineering, go to market, professional services and product. This is achieved by demonstrating strong technical acumen and ownership, while balancing multiple migration engagements and proactively looking for opportunities to improve the experience. 

Responsibilities

• Act as the primary voice of the Data Migrations team; working closely with current and new Stripe users, third party processors, and internal Stripe teams.
• Become an expert in migrating data to, from, and within the Stripe platform.
• Translate complex technical information and processes into clear and concise documentation tailored to a variety of audiences.
• Establish and develop relationships with external payment processors and internal Stripe teams; identifying and implementing best practices and process optimizations.
• Create and optimize team processes, documentation, and tooling to scale Stripe’s user migration operations.
• Identify technical and procedural bottlenecks, support escalation management, and drive accountability across stakeholders.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4+ years of experience in a user-facing technical role, a passion for technology, and sharp problem solving skills.
• Strong written and verbal communication skills across technical and non-technical audiences.
• A thoughtful, patient, and friendly communication style, and enjoys teaching/educating others through scalable content and documentation.
• Great organizational and time management ability, balancing multiple migration efforts at once while keeping relevant stakeholders up to date.
• An aptitude and curiosity to learn internal tools and scripting.
• Ability to utilize internal resources, documentation and partner teams to quickly solve problems for users as they arise. 
• Great teamwork and collaboration aspirations with a desire to contribute to a high performing team.

Preferred qualifications

• Experience working at a high-growth software company
• Experience working with Enterprise clients in a consultative engagement
• Understanding of and experience with migrating sensitive data