As a Data Migration Specialist you will play a key role in transferring customer data from legacy systems and spreadsheets into structured and usable datasets within our platform. This is a customer-facing role that requires technical proficiency, a keen eye for detail, and strong communication skills. You will work closely with onboarding, support, product, and engineering teams to ensure clean, timely, and accurate data migrations for new customers.

Duties and Responsibilities

Review customer data (CSVs, spreadsheets, software databases) to assess structure, quality, and completeness
Map legacy data fields to our platform’s schema using internal tools, AI tools (such as ChatGPT), or custom scripts
Transform, clean, and normalize customer data for migration into the platform
Execute and validate data imports in customer environments to ensure accuracy and completeness
Identify and troubleshoot errors throughout the migration process
Manually enter data where automation is not feasible
Become a product expert capable of setting up configurations on behalf of customers
Coordinate with onboarding specialists and customers to collect requirements and resolve data issues
Communicate migration status, clarify data concerns, and ensure customers understand field-level discrepancies
Collaborate with product and engineering teams to report bugs and suggest tooling improvements
Document migration processes and maintain internal guides to ensure consistency and scalability

Requirements

3+ years of experience in data migration, data analysis, business intelligence, or a similar technical role
Proficiency in handling spreadsheets, CSV files, text encoding, date formats, and data cleansing techniques
Experience working with SaaS platforms, CRM, ERP, or customer-facing data workflows
Strong analytical and problem-solving skills with exceptional attention to detail
Excellent written and verbal communication skills
Experience working in customer-facing or onboarding roles is a plus
Knowledge of SQL and at least one scripting language (e.g., Python) is preferred
Understanding of data privacy regulations (e.g., GDPR) is a plus
Familiarity with project management and collaboration tools such as Notion, Jira, and Slack

Success Metrics

Percentage of migrations completed within the designated SLA (e.g., 5–7 days for Tier 1 clients)
Accuracy of migrated records and field mappings
Customer satisfaction scores (CSAT, NPS) post-onboarding
Positive internal team feedback on collaboration and adherence to process

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

Permanent remote work flexibility
Paid Time Off
Health Maintenance Organization (HMO) coverage
Annual performance bonuses
Dedicated coaches offer an extra channel of support and skill-building
Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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Data Migration Specialist

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