We Are Innovators & Category Creators
Clickatell, founded in Cape Town in 2000, was the first company to connect businesses with consumers via SMS using just four lines of code. Today, it powers AI-driven chat commerce for leading global brands across industries like banking, retail, telecoms, and healthcare — including Visa, ABSA, MTN, Toyota, and Pick n Pay. Over 25 years, Clickatell has led multiple industry firsts, such as tokenized WhatsApp payments, KYC chat banking, and Chat-2-Pay, through its award-winning AI Chat Commerce Platform that enables brands to interact and transact with customers seamlessly.
Purpose
We are looking for a highflying Data Engineer to join our cross-functional data team to support the design, build and testing of high-performance, scalable and multi-event level data solutions. Reporting to the Director: Data, this role works with structured, semi structured and unstructured data and serves as a critical role in strengthening our analytical presence in the Chat Commerce market.
We Do The Right Things
Responsibilities of the Role
o Work in a team that is passionate about enabling a data culture throughout the organization
o Design and develop scalable and robust pipelines for data consumption by downstream applications in support of advanced analytics, AI/ML products, and system interoperability
o Identify opportunities for improvement of existing ETL processes to enhance data integrity and accuracy
o Deliver a high degree of data availability, consistency, and accuracy for our current production systems and analytics environments
o Actively participate in solution design and modelling to ensure data products are developed according to best practices, standards, and architectural principles
o Collaborate with Data Scientists and other stakeholders to design and implement data models and architectures
o Protect Clickatell’s information, intellectual property and corporate data systems in accordance with prescribed guidelines
We Are On A Learning Journey
Requirements of the Role
o B-Tech or bachelor's degree in engineering, computer science, or informatics (essential)
o Formal training business intelligence, data architecture or design (preferred)
Work Experience
Knowledge and Abilities
A Bit About You
Behavioral competency requirements of a Highflyer:
o Team Player: Self-directed and dedicated team player who positively engages with the team to solve.
o Optimizing Processes: Optimally utilizes the tools and resources available to maximizes output. Conducts day-to-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.
o Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical, smart and ready to implement. Remains up-to-date in the industry and offers technical advice, and support to own team and others.
o Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision.
o Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialities and teams to ensure all operations are aligned to meet the required objectives.
o Maximizing Awareness: Recognizes emotions and how it affects behavior and relationships. Self-aware and picks up on emotional cues in situations. Self-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism.
o Enabling Strategy: Implements the action plans in order to produce practical outputs while considering the implication, and consequences for the organization and our customers.
o Action Orientated Mindset: Know-how to skilfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow-through on all commitments.
o Embracing Change: Invites change and stays focused and resilient, and chooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead, anticipates, and acts.
· Driving Delivery: Goal-oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Sets high standards for quality and performance and provides metrics to show improvements as well as real-time variance for effective tracking.
Why You Should Join
Perks of the Role
o Medical Aid contribution
o Pension fund contribution
o Quarterly performance incentive bonus
o Risk benefit company contributions
o Reimbursable communications allowance for internet and mobile phone bills
o Half-day off on your birthday
o 5 personal days leave a year, over and above your annual leave
o Hybrid working with access to office hubs as required.
o Home office set-up with laptop, monitor and other related items.
Stronger Together
Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.
Clickatell is a leader in mobile messaging & transactions. Use our SMS gateway to connect to 1000+ networks in 220+ territories
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