The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment, ensuring all customer server environments are secure, operational, and maintain 99.999% uptime.
Location: On-site at the Rackspace facility in Ashburn, VA.
Schedule: 7 am - 4 pm Monday - Friday
Key Responsibilities
Utilize custom monitoring software and an internal ticketing system to provide customer support
Identify and troubleshoot simple hardware failures on x86-based servers, including the replacement of failed hardware components
Troubleshoot simple operating system storage issues, including file system, disk management, and RAID technologies
Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMWare ESX Server
Simple operating systems administration to include troubleshooting of login, password, and connectivity issues
Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services, or Remote Access Controllers
Complete the troubleshooting, configuration, and replacement of network device hardware, including access and aggregation switches, firewalls, load-balancers, and security appliances
Complete the troubleshooting, configuration, and replacement of storage devices, including DAS and NAS arrays
Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets, and completion of all cabling needs required
Troubleshoot copper and fiber cabling, including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling
Provide technical communication relating to customer configurations in a concise, professional manner
Adhere to company security policies and procedures, including health and safety and local governing requirements, as directed
Execute and maintain meticulous 5S and housekeeping practices
Demonstrate no less than full performance in a continuous, consistent, measurable manner
Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
Demonstrate a clear understanding of the Rackspace software toolsets required for the monitoring and support of customer configurations
Demonstrate the ability to complete customer configuration maintenance and hardware troubleshooting
Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required
Customer configuration maintenances are quality controlled and adheres to published policy and process to ensure Global alignment
Troubleshooting and problem-solving capabilities lead to accurate and timely resolution of technical events
All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method
All customer interactions, both internal and external, are conducted in a manner that delights customers
Process and policy sign-off is conducted in a timely manner, with a clear understanding of the subject matter, by the specified due date
All areas of responsibility are clean and organized, with specific areas designated for all movable items
Knowledge/Skills/Abilities
Intermediate knowledge of engineering, design, configuration, installation, maintenance, and upgrade of the local area network (LAN) and/or wide area network (WAN)
Intermediate knowledge of servers and various software applications
Must be able to lift 50 lbs overhead
Analytical Skills
Database Management
ERP Software Skills
Audit Skills
Investigative Skills
Low Voltage Cabling
Network/Systems Skills
Process Improvement
Project Management
Education/Experience
High School Diploma or regional equivalent required
Bachelor's Degree required, preferably in a field related to the role. At the manager’s discretion, additional relevant experience may substitute degree requirement
3 - 4 years of total applicable work experience required; requires a minimum of 2 years of experience in the role duties
Industry-recognized certifications in operating systems, networking, security, and/or storage technologies preferred
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from
$57,000/year up to $69,000/year. Pay is based on several factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonuses or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the
benefits at Rackspace.
Location: On-site at the Rackspace facility in Ashburn, VA.
Schedule: 7 am - 4 pm Monday - Friday
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