Data Center Engineer II

About Us:

At Sauce Labs, we empower the world's top enterprises - like Walmart, Bank of America, and Indeed - to deliver quality web and mobile applications at speed. Our industry-leading platform ensures continuous quality across the SDLC, using AI-powered analytics to identify key quality signals from development through production. With our unified solution, teams can release and innovate with confidence, knowing their apps will always look, function, and perform exactly as they should. Backed by TPG and Riverwood Capital, we are shaping the future of digital confidence - join us!

The Role:

We are seeking an experienced and forward-thinking Data Center Engineer II to join our global team. This role is pivotal in driving the stability, scalability, and efficiency of our data center infrastructure and device farm environments. As a Data Center Engineer, you will play a hands-on role in the installation, maintenance, troubleshooting and life-cycle management of physical infrastructure while supporting efforts to improve automation and performance in high-demand environments.

Responsibilities:

Infrastructure Deployment & Maintenance

• Rack, stack, and cable servers, switches, storage devices and real devices.
• Assist with hardware installations, upgrades, and replacements.
• Monitor power usage and network connectivity at the rack level.
• Support device farm setups involving real mobile devices.

Troubleshooting & Support

• Help identify and resolve basic hardware, cabling, or network issues.
• Collaborate with remote teams to support diagnostics via smart hands.
• Run hardware diagnostics and maintain asset inventory systems.
• Utilize monitoring systems
  
  

Security & Compliance

• Enforce data center physical access controls and security protocols.
• Escort third-party vendors as needed and monitor access logs.
  
  

Inventory & Logistics

• Track incoming and outgoing equipment using internal tools.
• Perform regular audits on hardware and parts.
• Support the RMA processes and coordinate with vendors for defective hardware.
  
  

Documentation & Reporting

• Keep accurate records of work orders, hardware changes, and incidents.
• Contribute to operational runbooks and standard operating procedures and knowledge base articles.

Data Center Operations & Infrastructure Management

• Support the deployment, configuration, and lifecycle management of servers, storage, and networking equipment in enterprise-grade data centers.
• Participate in scheduled maintenance and infrastructure upgrades with minimal downtime.
  
  

Device Farm Management

• Assist with managing a  distributed device farm supporting mobile testing across local and global regions.
• Help deploy device infrastructure utilizing manual and CI/CD pipeline methods (Jenkins, GitLab, Github, etc).
• Support mobile and lab teams in debugging device connectivity, performance, and compatibility issues across Android, iOS, Linux, and other platforms.
  
  

Networking & Systems Administration

• Work with Linux, macOS, Android, and iOS systems used across server and device platforms.
• Use tools like iDRAC, iLO and other system management interfaces for the management of server hardware resources.
  
  

Monitoring, Security & Compliance

• Assist in configuring and using  off-the-shelf monitoring tools (e.g., Prometheus, Zabbix, Nagios) for full-stack observability.
• Follow documented procedures to deploy and maintain hardware utilizing documented best practices for security, access control, data protection, and maintenance
• Participate in scheduled maintenance and support incident response activities.  

Collaboration  & Cross Functional Support

• Collaborate with SRE, Security, Operations, and Development teams to ensure cross-functional support for testing and deployment initiatives.
• Respond to tickets and support requests ensuring accurate follow up and resolution. 

Required Skills

• 2-4 years of experience in technical support and data center operations with demonstrated system and infrastructure support experience.
• Familiarity with cable management and standards, rack layouts and design, and system/device/cable labeling standards.
• Basic troubleshooting skills for hardware, networking and device issues.
• Understanding of TCP/IP networking, DHCP, DNS and cabling types.
• Willingness to travel domestically up to 20% of the time to support in-person collaboration with your team and to provide hands-on support for remote data center locations.

Nice to Haves:

• Bachelor’s degree in a technical field (e.g., Computer Science, Information Systems, Electrical Engineering) preferred, or equivalent hands-on experience in data center, infrastructure, or hardware support roles
• Experience with containerization (Docker, K3s, etc) and virtualization platforms (KVM, VMware, Hyper-V, etc).
• Exposure to mobile operating systems (Android, iOS), and mobile debugging tools.
• Hands-on experience with Linux systems and command-line tools.
• Familiarity with monitoring tools is a plus.

Soft Skills:

• Strong attention to detail and organizational habits. 
• Effective communication with technical and non-technical teams. 
• Willingness to learn and grow into a more advanced role.
• Able to work both independently and as part of a larger team.

While Sauce Labs is a hybrid workplace, this is primarily an in-person role. Where appropriate, opportunities for remote work will be identified and offered.

Please note our privacy terms when applying for a job at Sauce Labs.

Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.

Security responsibilities at Sauce

At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services.