Data Analyst III, Care Complete

ABOUT THE ROLE: 

We are seeking a full-time Data Analyst III to join our Data & Insights team, focused on Clinical and Member Impact within Care Complete. In this role, you will own the development of business intelligence and analytical insights that demonstrate the value and impact of Rightway’s clinical programs to PBM clients and strategic partners.

You will play a key role in translating complex clinical and engagement data into clear, actionable insights that support client reporting, quarterly business reviews (QBRs) and strategic decision making. This role partners closely with clinical delivery, operations, product and client facing teams to support both recurring and ad hoc analytics needs across Pharmacy Navigation and Specialty programs.

WHAT YOU’LL DO: 

• Develop and deliver comprehensive BI and analytics that measure member engagement and outcomes across Rightway’s Pharmacy Navigation and Specialty programs.
• Analyze member engagement across multiple channels, including application usage, email, telephonic and other inbound and outbound communications.
• Produce clinical team and client facing analytics for QBRs, executive reporting and ad hoc inquiries that clearly articulate program value, outcomes and opportunities for optimization.
• Apply advanced analytical and statistical techniques to evaluate the effectiveness of member-facing clinical management programs (e.g diabetes, weight management, GLP-1 programs) and establish repeatable measures of efficacy.
• Partner cross functionally with clinical, operations, product and client success teams to translate business questions into actionable analytics and scalable reporting solutions.
• Support the definition and measurement of return on investment (ROI) for Pharmacy Navigation and Specialty programs for both clients and internal stakeholders.
• Contribute to the evolution of Rightway’s analytics ecosystem by improving data preparation workflows, enabling self-service BI and supporting automated and standardized reporting.
• Lead the development of analytical frameworks and methodologies to support strategic initiatives and new program launches.
• Communicate complex analyses clearly through data memos, dashboards, presentations and verbal storytelling tailored to clinical and business audiences.
• Use AI and advanced analytical tools to accelerate insight generation, root cause analysis and narrative development on top of governed BI models.

WHO YOU ARE: 

• Experience working in the PBM or Healthplan space.
• Expert level of proficiency with SQL.
• Proficiency with relational databases and database structures.
• Bachelor’s degree in analytics, Computer Science, or related field, or equivalent work experience.
• 4-8 years of experience in quantitative analytics and conducting advanced analytic modeling for large datasets.
• 4+ years of industry experience querying and analyzing pharmacy data.
• Experience working with data and analytics services within cloud platforms (preferably AWS).
• Understanding of AI, Generative-AI and Machine Learning frameworks and its application in LLMs, NLP,  Forecasting and other AI-driven use cases.
• Understanding of responsible AI practice.
• Experience gathering and documenting requirements from clients or the business.
• Ability to communicate analysis to business partners and clients both in writing and verbally.
• Excellent communication and interpersonal skills.
• Experienced with developing data tools, memos and presentations to deliver data and insights to stakeholders.
• Proven ability to guide standards and provide leadership and mentorship to junior team members.

EXTRA CREDIT: 

• Proficiency with Python.
• Proficiency with dbt.
• Proven experience with version control.
• Hands on AWS experience is a plus.

BASE SALARY: $90,000 - $135,000 + bonus

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at [email protected].

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

• We are human first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 

• We redefine what is possible 

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

• We debate then commit 

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

• We cultivate grit 

Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

• We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success. 

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.