Data Analyst - HCMC

This position is onsite at our office in Ho Chi Minh City, Vietnam.

About the Role

Are you a data-driven problem solver who loves turning numbers into insights that drive business growth? Join OptiSigns and help us optimize our B2B SaaS platform—trusted by over 30,500 customers worldwide—by analyzing performance, uncovering trends, and providing actionable recommendations across product, sales, and operations.

About Us

At OptiSigns, we make technology accessible and valuable to everyone, including non-technical users. Our mission is to build beautiful, intuitive B2B SaaS tools that help organizations connect with their customers and employees, driving revenue growth and operational efficiency. Headquartered in Houston, TX, with an expanding team in Ho Chi Minh City, we’re scaling fast and looking for passionate people to grow with us.

What you will do

• Data Collection & Preparation – Gather, clean, and organize data from multiple sources (CRM, product usage, financial systems, support tools) to ensure accuracy and consistency.
• Business Performance Analysis – Evaluate KPIs across sales, marketing, customer success, product adoption, and revenue performance to identify trends and improvement opportunities.
• Product Usage Insights – Analyze feature adoption, usage patterns, and customer behavior to guide product development and retention strategies.
• Customer Retention & Churn Analysis – Identify drivers of customer retention and churn, and provide actionable insights to relevant teams.
• Process Optimization – Spot inefficiencies in workflows and recommend improvements backed by data.
• Operational & Financial Insights: Support budgeting, forecasting, and pricing decisions with data analysis and scenario modeling.
• Dashboard & Report Development – Build and maintain automated dashboards in Power BI, Looker Studio, and BigQuery to communicate business metrics.
• Documentation & Governance – Maintain clear definitions, methodologies, and data source documentation for consistent reporting.

Requirements

• 1–2 years experience in data analysis, business analysis, or a similar role.
• Bachelor’s degree in Business, Computer Science, Data Science, or a related field
• Proficiency in SQL or BI tools (BigQuery, Power BI, Tableau)
• Strong communication and storytelling skills with data
• Curious mindset with a willingness to learn tools and tackle problems
• Analytical Mindset: Exceptional problem-solving skills, with an ability to interpret data and translate it into actionable insights.
• Strong verbal and written English communication skills

Bonus Points For

• Experience with statistical analysis or Python/R for data analysis
• Knowledge of SaaS and subscription business metrics
• Familiarity with data modeling and forecasting techniques

Benefits

• 13th-month salary bonus 
• Comprehensive healthcare insurance 
• MacBook / Windows laptop, external monitor, and all necessary equipment 
• Yearly team outings, company trips, and internal clubs 
• Structured onboarding, continuous training, and clear career-growth paths 
• Opportunities for overseas travel and training (Houston HQ) 
• English-language training programs 
• Flexible working hours (Monday–Friday) 
• Free drinks, snacks, parking