Windfall is seeking a dedicated and enthusiastic Data & AI Specialist to serve as the first point of contact for our Nonprofit customers who have questions about our solutions. In this role, you’ll become an expert in Windfall’s solutions and provide guidance and support to a wide array of organizations. We’re seeking a resourceful problem-solver who thrives on finding answers, has incredible attention to detail and is motivated by seeing customers succeed.
Our mission is to change how organizations perceive and use people data. We hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Make a difference every day; and (5) Act with integrity and trust.
Responsibilities:
Contribute to the success of our nonprofit customers by providing impactful support and solutions to ensure they can achieve their fundraising goals using Windfall’s solutions
Respond to user inquiries promptly through phone, chat, and email
Provide proactive guidance and best practices for event planning and fundraising efforts
Collaborate with internal teams to report bugs, gather user feedback, and suggest feature improvements
Maintain accurate and thorough records of all client interactions in Salesforce
Proactively follow up with users to ensure their issues are resolved and their experiences are positive
Perform focused research on US households to help validate our model and dataset
Requirements:
Bachelors degree
1-2 years of experience in a customer support role, ideally in the tech or nonprofit sectors
Proven ability to adapt to shifting priorities and manage multiple tasks effectively
Familiarity with Salesforce or similar CRM platforms
Exceptional communication skills, both written and verbal
Proven ability to analyze and resolve issues effectively
A positive attitude and a genuine desire to help organizations succeed in their missions
Preferred Qualifications:
Previous experience working for a high growth startup
Additional Information:
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site.
California: Base salary range is $55k - $65k + Bonus + Equity
About Windfall
Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business. For more information, please visit www.windfall.com.
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