Manage damage cases from initial report to final charge processing, ensuring financial recovery and operational performance while collaborating with various stakeholders.
On-site – Vilvoorde / Brussels
Poppy Mobility is a Belgian-based shared mobility provider operating a fleet of 2,000 eco-friendly vehicles across Antwerp, Brussels and the main Belgian airports. As part of D’Ieteren Automotive’s ecosystem, we combine startup agility with corporate stability while shaping the future of mobility.
As Damage & Insurance Officer, you play a key role in protecting the value of our fleet and ensuring correct financial recovery of damages.
You manage damage cases from A to Z: from initial report to expertise follow-up, insurance handling and final charge processing. Your work has a direct impact on operational performance, customer fairness and revenue recovery.
You will report to the Damage & Insurance Lead and work closely with Aftersales, Daily Operations and external partners (garages, experts, insurers).
Manage and follow up damage cases end-to-end
Coordinate with users, garages, experts and insurance companies
Follow up insurance claims and ensure complete documentation
Review expertise reports and verify cost assessments
Prepare and process damage charges in line with internal policies and T&Cs
Ensure timely and professional communication with users
Monitor recovery timelines and escalate when needed
Support continuous improvement of damage processes
A key operational role with direct financial impact
A fast-growing mobility company with strong ambitions
A young and driven team with room for initiative
The energy of a startup backed by the stability of D’Ieteren
Experience in damage handling, insurance follow-up or automotive expertise is a strong plus
Background in automotive, insurance or claims management is an asset
Professional proficiency in Dutch, French and English
Strong administrative accuracy and attention to detail
Comfortable working with digital tools (Excel, Google Sheets, internal systems)
Structured, proactive and solution-oriented
Able to balance customer fairness with financial discipline
Poppy is a Belgian shared mobility service that operates a fleet of over 2,000 cars and vans across major cities like Brussels and Antwerp, as well as national airports. Our fully digital platform makes it easy for users to access sustainable transportation solutions that enhance urban living and streamline mobility.
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