D365 Implementation Lead & Product Owner

We are Nutrafol, part of The Wellbeing Collective—an exciting new Global Business Unit within Unilever operating with a start-up mindset. The Wellbeing Collective in North America also includes OLLY, Liquid I.V., SmartyPants, Welly, and Onnit. Together, we offer a diverse range of benefit-led products, all designed to support innovation, growth, and the wellbeing of consumers worldwide. Our shared mission is to improve the health and wellbeing of millions of people and to become a leading Health and Wellness organization.

About You: 

Nutrafol is looking for a highly skilled D365 Implementation Lead & Product Owner to manage an upcoming ERP transition from QuickBooks to Microsoft Dynamics 365. You will play a pivotal role in shaping the future of Nutrafol’s financial and operational systems across the organization. 

Day-to-day, you will partner closely with our parent company (Unilever) and internal stakeholders to ensure a smooth migration, driving alignment and adoption across the business. This role requires the ability to translate strategic objectives into actionable solutions within D365 while balancing the needs of a high-growth, dynamic environment.

Beyond overseeing day-to-day project execution, you will also own the strategic product roadmap, ensuring maximum business value and user adoption. You’ll act as a critical bridge between Nutrafol, other H&W business verticals, and Unilever’s technical teams to deliver a successful, integrated ERP platform.

Responsibilities: 

• Own the D365 Product Strategy, including defining and maintaining the product roadmap for Microsoft Dynamics 365, ensuring alignment with Nutrafol’s operational and financial objectives as well as Unilever’s broader platform strategy.
• Lead the QuickBooks-to-D365 Migration, you’ll manage the end-to-end transition process, including requirements gathering, system design, testing, training, and post-deployment support.
• Translate Stakeholder requirements into solutions, working with cross-functional teams (Supply Chain, Operations, Finance, etc.) to capture business needs and configure D365 to meet or exceed those requirements
• Collaborate and be a thought-partner with Unilever and brands within the Health & Wellbeing unit, discussing challenges and progress status
• Ensure that Nutrafol’s implementation compliments and leverages best practices from other D365 implementations within Unilever’s Health & Wellbeing group.
• Drive Continuous Improvement, by identifying and prioritizing new features and enhancements, that optimize the D365 environment and related business processes.
• Be a lead in the go-to D365 expert for SC/Ops and Finance functions, offering guidance and support to stakeholders during design, change management, and adoption phases.
• Oversee change management, including developing and delivering effective communications, training, and documentation to teams, to ensure seamless adoption across all levels of the organization.

Requirements: 

• 8+ years of experience in a Business Analyst/Technical Product role with a solid understanding of end-to-end business operational and financial processes, ideally in CPG, Manufacturing, Wholesale, or Retail company; DTC and eCommerce experience is a plus
• 4+ years of D365 implementation experience and a proven track record in configuring, implementing, and optimizing Microsoft Dynamics 365, particularly focusing on Supply Chain/Operations and Finance teams
• Deep Understanding of ecommerce, direct to consumer models combined with more traditional CPG sales functions. 
• Highly collaborative approach & natural stakeholder management skills; you’re a skilled communicator with the ability to build strong relationships and influence stakeholders of all levels, including global teams and parent-company partners.
• Ability to articulate a strategic vision for the D365 platform, weigh competing priorities, and make data-driven decisions that align with broader organizational goals
• Experience leading at least one successful ERP migration project, preferably from QuickBooks to D365; familiarity with QuickBooks Enterprise data structures, financial workflows, and common migration challenges required
• Comfortable working in an Agile environment.