D365 Business Central Engagement Manager

D365 Business Central Engagement Manager

What to expect when you join the Sikich family

Team members at Sikich have a lot in common while also being part of a rich and diverse group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities.

The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.

Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon!

Are you ready to grow with us?

Position Summary

Sikich is looking for a D365 Business Central Engagement Manager who is responsible for leading client engagements, ensuring successful delivery of Microsoft Dynamics 365 Business Central implementations, enhancements, and support initiatives. This role serves as the primary liaison between clients, project teams, and stakeholders—driving project execution, managing scope, ensuring customer satisfaction, and promoting best practices within the Business Central ecosystem.

What will you do in this role?

• Act as the main point of contact for clients throughout the engagement lifecycle.
• Build and maintain strong client executive relationships to ensure high satisfaction and long-term success with D365 Business Central.
• Facilitate requirement workshops, status meetings, and executive updates via our client managed service agreement quarterly business reviews.
• Support proposal development, engagement scoping, and SOW execution for both new and ongoing work.
• Provide executive-level oversight of multiple client engagements, ensuring quality delivery, consistency, and client satisfaction.
• Lead project management efforts on larger, strategic, or complex projects.
• Oversee implementation of project schedules, dependencies, resource planning, and budgets.
• Monitor engagement-level risks and proactively implement mitigation strategies
• Ensure delivery teams follow structured methodology and Microsoft-approved best practices.
• Guide clients through process transformation, system configuration decisions, and data migration planning.
• Monitor project risks and issues and drive mitigation strategies.
• Collaborate with functional consultants, technical consultants, developers, and QA resources to ensure smooth delivery.
• Coordinate integration activities with other Microsoft applications (Power Platform, Dynamics CE, Azure services) and third-party solutions.
• Track and manage project financials, including forecasts, billing, and budget compliance.
• Identify opportunities for account expansion or continuous improvement.
• Maintain business with existing clients and proactively identify business opportunities with new consulting clients within assigned area of responsibility.
• Work with practice leads, Principals, Solution Architects and sales team to identify new and expand existing business opportunities.
• Provide subject matter expertise and thought leadership within the company and in public forums (blogs, articles, presentations, etc.)
• Support Business Development by providing insight into industry-specific processes and best practices.
• Educate clients on Business Central capabilities, roadmap updates, and best practices.

What do you need to succeed in this role?

• 5+ years of experience leading ERP or D365 Business Central/NAV projects.
• Strong background in project management and client engagement.
• Understanding Business Central core modules (Finance, SCM, Manufacturing, Projects, Warehousing).
• Proven success managing multi-phase or complex ERP engagements.
• Solid understanding of project delivery methodologies (Agile, Waterfall, Hybrid)
• Excellent communication, leadership, and stakeholder-management skills.
• Ability to travel 10% to 20% if required. 

Additional Skills (Preferred):

• Microsoft Dynamics 365 Business Central certifications (Functional Consultant, MB-800).
• PMP, PMI-ACP, PRINCE2, or similar project management credentials.
• Experience in related Microsoft technologies (Copilot, AI, Power BI, Power Apps, Power Automate).
• Industry-specific ERP experience (manufacturing, distribution, service management, retail).

In addition, specific skills/experience required are as follows:

• Servant Leader – You are hyper focused on engaging employees, fostering their development, and building a positive culture.
• Solutions Focused – You see opportunities in every business problem and can develop, articulate, and implement solutions.
• Collaboration – You are a relationship builder across all levels of the organization and across all business units.
• Instills Trust - You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible.
• Impact & Influence Thinking – You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives.

 About Sikich

Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.

Sikich Total Rewards

Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team members’ health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors.

In compliance with this state’s pay transparency laws, the midpoint of the base salary range for this role is $147.900. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience, commission, and geographic location. 

Some examples of our many benefits:

• Sikich maintains a Flexible Time Off (FTO) Policy. We encourage every full-time employee, as your role permits, to utilize paid time off (personal time, mental/physical health care, vacation, sick leave, etc.). Waiting for time off to accrue is common at other companies. At Sikich, you do not have to wait for this benefit to kick in. FTO is activated on your first day with our organization.
• Sikich will also recognize paid holidays during the year and strives to permit employees to have time off the last week of the calendar year when client and project work permits. 
• Sikich offers a comprehensive wellness program to engage, challenge and empower team members to take responsibility for their wellbeing. Activities can be tracked through our wellness provider to obtain gift cards and other rewards.

We also offer:

• Flexible work arrangements
• Health, dental, vision, life, and accident/death/disability insurance options
• HSA employer contribution
• Nine (9) paid holidays annually.
• A robust paid Parental Bonding Leave program covering birth, adoption, and foster      children.
• 401(k) with employer contributions
• CPA bonus with four (4) paid exam days & four (4) paid study days.
• Tuition reimbursement
• Generous employee referral bonus program
• Client referral bonus program
• Pet insurance
• FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local communities.

Want to learn more? Visit our Careers website or Glassdoor profile.

Sikich is an Equal Opportunity Employer M/F/D/V

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Sikich currently practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients. Sikich LLC has a contractual arrangement with Sikich CPA LLC under which Sikich LLC provides Sikich CPA LLC with professional and support personnel and other services to support Sikich CPA LLC’s performance of its professional services, and Sikich CPA LLC shares certain client information with Sikich LLC with respect to the provision of such services.