Cyber Security Analyst

• Provide technical support to customers in real time, delivering clear and professional responses
• Analyze logs, graphs, and dashboards, isolating and investigating data using tools like Kibana/OpenSearch
• Manage and own customer cases and internal tickets in Jira Service Management (JSM)
• Perform back-office tasks, including adding fingerprints of attacks after analyzing the attack's identifiers
• Write and optimize SQL queries for data retrieval, analysis, and manipulation in BigQuery/Snowflake
• Communicate with global customers, ensuring timely responses and effective issue resolution
• Work in a shift-based schedule, including weekends

• 2+ years of experience with data analysis in data analysis, including working with logs and dashboards
• Strong SQL skills for data extraction and analysis, including writing complex queries
• Technical understanding of web technologies and client–server architecture (APIs, HTTP, basic HTML/JavaScript)
• Strong troubleshooting and problem-solving skills
• Experience in customer support, including direct communication with clients; professionalism and politeness are essential

WILL BE A PLUS:

• Experience in a Cybersecurity Analyst/Researcher role, ideally supporting external customers in threat detection and response
• Experience in web security and security research: web application security, bot management, fraud detection
• Basic Python skills
• Experience with Kibana

• Good English (speaking/writing)
• High level of responsibility and ownership
• Ability to work independently with minimal supervision
• Planning and decision-making skills with considerations for multiple integrated systems
• Proactive communicator who keeps stakeholders informed without being prompted