PayJoy

CX Tools & Automation Analyst

Colombia

Full-Time

TLDR

Maximize the use of APIs to automate customer support tickets while collaborating with the global team to enhance tools and optimize customer experiences.

About PayJoy PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role Responsibilities

Collaborate with the Tools Global Manager to assess the company's tooling needs and requirements.

Assist in regular audits and assessments to ensure tools are functioning optimally and meeting user requirements.

Assist in the configuration, customization, and optimization of tools to align with business objectives and workflows.

Provide ongoing support and troubleshooting assistance to users experiencing issues with tools.

Document all changes made to the tools, as well as the inclusion and exclusion of access in order to provide track and control of these actions.

Proactively identify opportunities to enhance existing tools or implement new tools to drive efficiency and innovation and present implementation cases of said opportunities to the Global Tools Manager.

Requirements

Undergraduate degree with 1-2 years experience in a customer experience or similarly high volume, highly structured environment.

Analytical skills in support of high impact initiatives.

Prioritization skills to direct your own efforts amid competing priorities.

Ability to communicate efficiently with stakeholders.

Proactive mindset.

Proficiency in English.

Benefits

100% Company-funded Health for employees and immediate family members

Life Insurance

Indefinite-term contract

20 days of vacations, unlimited sick leave

$2,000 USD annual Co-working Travel perk

$2,000 USD annual Professional Development perk

Phone finance, headphone benefit, home office equipment allowance and wellness perks

Catered lunches

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

Benefits

Free Meals & Snacks

Catered lunches

Health Insurance

100% Company-funded Health for employees and immediate family members

Home office equipment allowance and wellness perks

Phone finance, headphone benefit, home office equipment allowance and wellness perks

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PayJoy

PayJoy is a credit provider focused on empowering under-served customers in emerging markets to achieve financial stability. Our patented secured credit technology opens the door for these individuals to access credit systems through innovative point-of-sale financing and credit cards. By leveraging machine learning and data science, we help our customers thrive as micro-entrepreneurs and navigate economic challenges effectively.

Founded: Founded 2015
Employees: 51-200 employees
Industry: Internet Software & Services
Total raised: $86M raised

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