CX Agent

About Bikmo

At Bikmo, we’re on a mission to protect the world’s riders and the places we ride. As an award-winning cycle insurance specialist and proud B Corp, we already protect over 75,000 riders across the UK and Europe. Our approach is simple: we create comprehensive, easy-to-manage insurance policies designed for every rider, using technology to make the process seamless.

We partner with some of the biggest names in the cycling world—think British Cycling, Brompton, Trek Stores, and Deliveroo. Our purpose is at the heart of everything we do, and we’re committed to making a positive impact, which is why we’re a member of 1% for the Planet.

The role: CX Agent 

We’re on the hunt for a CX Agent to cover our DE & AT regions. Are you passionate about delivering exceptional service and creating memorable customer experiences? We’re looking for a proactive and empathetic Customer Experience Agent to join our team. You’ll be the first point of contact for our customers, ensuring their questions are answered, and problems solved, and their experience with us is nothing short of excellent.

If you’re a natural communicator with a knack for building relationships and a drive to exceed expectations, this could be the perfect fit for you.

Your mission

• Be the go-to expert at the crossroads of cycling and insurance, offering expert guidance and support across a range of communication platforms; phone, live chat, email.
• Handle customer and potential customer inquiries and issues with a genuine passion for helping,  going above and beyond to provide solutions.
• Offer in-depth knowledge of our cycling insurance products and help customers find the perfect fit.
• Guide customers through the claims process, ensuring a seamless and efficient experience.
• Collaborate with our product and marketing teams to improve our cycling insurance offerings.
• Collaborate with the content and development teams to help develop functions that will improve customer service, throughout a customer's lifetime.

What we’re looking for

• Language Skills:
   German as your first language, with business-fluent English (our main business language). Another language is useful but not essential.
• Experience: Background in customer experience or customer service roles, preferably in the UK.
• Passion for cycling or experience in related sectors like bike insurance, outdoor industries, or bike leasing (advantageous).
• Strong communication skills and the ability to empathise with customers from diverse backgrounds.
• Travel: Willingness to travel for meetings, events, and company gatherings.

What we offer

First of all, we offer a work environment based on trust, responsibility and flexibility. Wellbeing is important to us which is why our package offers benefits as well as competitive remuneration;

• Full-time, 38hr pw
• Starting salary of £26,250
• Company share options scheme
• Company bonus scheme
• Bi-annual Bikfest gatherings in the UK and Europe to build connections over adventures with the full team, and work on strategy and team-related topics.
• This is a fully remote role to cover the UK+IE regions. This is a remote role within the UK.  
• Your onboarding will take place over a week in our Deeside office, and you will be required to attend one of our offices for a minimum of 3 days per quarter.

Bikes + Health

• The best discount on a Bikmo insurance policy to protect you and your bikes.
• You can benefit from our trade account discounts to get kitted out with the best bikes and kit.
• Virtual yoga and strength HIIT sessions.
• Bike leasing / Cycle to Work Scheme.

Wellbeing

• Life Insurance.
• Mental Health, Neurodiversity & Wellbeing support.
• Ride days for when you need to get away from your desk and enjoy the trails.
• Volunteering days to support other organisations doing great things. 
• Our benefits also cover a wide range of great time off policies to provide you that peace of mind that we will support you should you need it.

Equality 

Don't feel like you're matching 100% of the criteria? We welcome applicants who can meet the core requirements, even if you don't think you tick all of the boxes. We actively encourage applications from diverse backgrounds and under-represented groups within the cycling and insurance industry.

Bikmo is an equal opportunities employer, this means we recruit, develop and compensate regardless of differences. We value diversity. Everybody is unique and this should be celebrated. We want Bikmo to be a place where people feel comfortable bringing their whole selves to work. 

Application Process  

To continue the conversation just click the, Find out more, button and attach a short cover letter + your CV + answers to the key questions.  As we are an international team, please submit your application and CV in English.
We love to hear how your own values and experiences align with the role. In addition, it would be great to see an example of your previous work.

We are looking to hire for this role as soon as possible, so interviews will be on a rolling basis.

If you require any reasonable adjustments to be made to support you through our recruitment process please get in touch.

Your right to work legally and compliantly in any country depends on your Immigration status. Therefore a condition of this recruitment process is that you can prove your ‘right to work’ with the recognised documentation to Bikmo Ltd/GmbH, in the relevant country this role is based.

Remember 

By applying for this role you are giving Bikmo consent to use the information you provide to process your job application in accordance with GDPR/DSVGO  regulations.