CVT Operations Manager

The Role:

We are looking for an experienced Operations Manager to join our Customer, Value and Trust (CVT) team. This role ensures the team runs efficiently, with clear processes, data visibility and operational rigor. This role owns planning, reporting, and continuous improvement of team operations.  

Responsibilities:

• Build and manage operational processes across the CVT team in partnership with all functional leads. 
• Identify and eliminate process bottlenecks across the customer lifecycle, from onboarding to adoption to renewal  
• Own dashboards and reporting cadences that give leadership and cross-functional partners visibility into team performance program health, and customer outcomes.  
• Own and operationalize the end to end product & customer feedback loop, ensuring insights from CS, Support, and direct customer interactions are systematically captured, synthesized, and translated into actionable inputs for Product. 
• Establish scalable processes and tooling for feedback collection and analysis, identifying trends, recurring pain points, and high-impact opportunities to inform product decisions. 
• Drive alignment between Product and customer facing teams, ensuring clear communication of roadmap priorities, upcoming features, and product direction while aligning expectations across the business. 
• Identify inefficiencies and implement process improvements informed by stakeholder input.  
• Manage and improve the team’s operational tool stack, including CRM hygiene, project management systems, and internal knowledge bases.   

Skills and Qualifications:  

• 4+ years of experience in operations, program management or a related field ideally in SaaS, cybersecurity, or enterprise technology. 
• Strong analytical skills with the ability to structure ambiguous problems, work with data, and translate insights into actions. 
• Excellent project management and organizational skills; you can manage multiple workstreams simultaneously  
• Genuine curiosity about AI and its role in transforming how businesses operate and deliver value to customers  
• Clear communicator who can synthesize complex information for diverse audiences 

Benefits: 

Halcyon offers the following benefits to eligible employees: 

• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents. 

• Short and long-term disability coverage, basic life and AD&D insurance plans. 

• Medical and dependent care FSA options. 

• 401k plan with a generous employer contribution. 

• Flexible PTO policy. 

• Parental leave. 

• Generous equity offerings. 

The Company reserves the right to modify or change these benefits programs at any time, with or without notice. 

The expected base salary range for this position is $140,000 - $160,000. Compensation varies based on a variety of factors which include (but are not limited to) role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible to participate in our bonus or commission plans, as well as our benefits offers, and equity awards.