Customs Manager (m/f/d)

As a Customs Manager (m/f/d), you’ll be part of our growing Customs Team and play a key role in scaling our international markets. You’ll bring your expertise into all relevant processes — from operational execution to the strategic development of our customs setup. You’ll work closely with Business Development, Logistics, Supply Chain, and various external partners.

Responsibilities

• Take ownership of customs and compliance topics across our international import and export operations
• Giving support with classifying our fashion & textile products, including TARIC code assignment
• Continuously improve existing processes and tools together with the Customs Team and cross-functional stakeholders
• Support new market setups and integrations from a customs perspective
• Create and maintain guidelines, process descriptions, and documentation
• Communicate with external service providers, authorities, and internal partners
• Analyze data (e.g., in Excel) to identify risks and optimization potential
• Ensure correct, consistent, and compliant customs documentation
• Coordinate import and export processes with various service providers
• Monitor and control the costs of AY’s customs processes

Requirements

• Master’s degree in Finance, Business, Management, Compliance, or a related field
• Hands-on experience in import/export operations and submitting customs declarations, ideally in e-commerce or the textile sector
• Professional experience in customs consulting or customs management, with a proven track record in roles such as Customs Compliance Manager or similar
• Very good communication skills and a structured, analytical, and organized way of working
• Interest in improving processes, driving projects, and taking ownership
• Solid knowledge of international trade, compliance, tax, and customs regulations
• Excellent communication, analytical, and interpersonal skills, with the ability to explain complex concepts to stakeholders
• Fluency in German and English

Benefits

• Hybrid working model & flexible working hours
• Modern & dog-friendly office in the city centre with a variety of food options for lunch breaks
• Fresh fruit, vegetables & drinks in the office
• Exclusive employee discounts for our online shop
• Subsidised EGYM Wellpass membership & discounted gym memberships
• Growth and development opportunities through our AY Academy (including language courses, health & wellbeing, Meet the Teams)
• Company pension plan
• Mobility allowance and monthly allowance for Swapfiets

YOU ARE THE CORE OF ABOUT YOU
We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.

We look forward to receiving your application - preferably online via our application portal. This way we can guarantee a faster process and it is also very easy for you to upload your application documents! :-)